Tyresa Sweeting
Riviera beach,Florida
Summary
Dedicated team leader with hands-on experience administering security operations and enforcing safety protocols. Skilled in identifying security risks, monitoring CCTV footage and responding to emergencies. Demonstrated ability to create security policies and procedures and train security personnel. Highly organized and detail-oriented with excellent problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied universal security
West palm beach, Florida
05.2023 - Current
- Coordinated with local law enforcement agencies regarding investigations and potential legal action against offenders.
- Investigated and responded to alarms and other security incidents.
- Conducted regular inspections of premises to identify any potential security risks or weaknesses in policies, procedures and physical security measures.
- Investigated suspicious activities or persons entering company premises.
- Identified, investigated and resolved security breaches.
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
- Communicated security status, updates and actual and potential problems, used established protocols.
- Prepared, filed and submitted various reports to maintain records of observations or occurrences.
- Managed team operations to ensure duties were efficiently executed.
- Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
Team Member
Goodwill
Palm beach gardens, Florida
10.2021 - 05.2022
- Helped with promotional display setup in accordance with brand guidelines.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
- Stocked shelves according to planograms and faced merchandise for visibility.
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
- Documented best practices for future reference when dealing with similar scenarios.
- Performed opening and closing duties, including store cleaning and restocking.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Communicated effectively with customers, supervisors, and team members.
- Greeted customers and answered questions regarding products and promotions.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Analyzed customer feedback surveys to determine areas where improvements could be made.
- Provided excellent customer service through solving problems and answering questions.
Team Member
Chipotle
Jupiter, Florida
06.2021 - 09.2021
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Greeted customers and answered questions regarding products and promotions.
- Corrected order and product mistakes by assisting customers with returns and refunds.
- Contributed knowledge of company policies and procedures when resolving customer complaints.
- Communicated effectively with customers, supervisors, and team members.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Canceled orders based on customer requests, inventory or delivery problems.
- Notified supervisors of item shortages to replenish inventory.
- Provided support to team members to ensure all goals were met in a timely manner.
- Notified supervisors of item shortages and organized materials in appropriate locations.
Education
High School Diploma - undefined
Penn foster
Scranton, PA02.2020
Skills
- Investigative procedures
- Security team management
- Skilled in conflict resolution
- Access systems and patrol
- Daily incident reporting
- Surveillance
- Team Leadership
- CCTV experience
- Personnel supervision
- Teamwork and collaboration
- Staff training
Certification
Cardiopulmonary resuscitation
Timeline
Security Supervisor
Allied universal security
05.2023 - Current
Team Member
Goodwill
10.2021 - 05.2022
Team Member
Chipotle
06.2021 - 09.2021
High School Diploma - undefined
Penn foster