Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tyrese Andam

Saratoga Springs,UT

Summary

I am a reliable and motivated professional with a strong background in retail operations, customer service, and team leadership. Over two years of experience in fast-paced environments, including Target as a Grocery Team Member and Jersey Mike's as a Shift Lead. Proven ability to manage multiple priorities, support sales objectives, and deliver exceptional service through strong communication, organizational skills, and attention to detail. Adept at problem solving, coordinating with cross-functional teams, and maintaining high standards of accuracy and efficiency. Eager to leverage hands-on retail and leadership experience to support sales teams and contribute to business success in a Sales Support Specialist role.

Overview

5
5
years of professional experience

Work History

SALES CUSTOMER SUPPORT AGENT

Squeeze agent
Orem, Utah
08.2025 - 09.2026
  • While working at Squeeze, I was trained to manage inbound and outbound sales calls for a diverse portfolio of clients, including Vivint, multiple health insurance providers, and the law firm Cordell & Cordell etc. I consistently outperformed expectations across the various teams I worked with, which led to the opportunity to join a select team responsible for launching a new sales campaign for one of Squeeze's partner companies.
  • This experience allowed me to take on greater responsibility, gain a deeper understanding of the sales process, and develop leadership skills. After my team demonstrated a consistently high success rate in handling both inbound and outbound sales, I was entrusted with mentoring and training new hires, helping them become successful contributors to the campaign while maintaining high performance standards.

GROCERY TEAM MEMBER

Target
American Fork, Utah
10.2024 - 07.2025
  • Stocked shelves with fresh produce and grocery items daily.
  • Sales techniques
  • Stock management
  • Shelf stocking
  • Sales promotion
  • Teamwork and collaboration Attention to detail
  • Assisted customers in locating products and answering inquiries.
  • Collaborated with team members to manage inventory levels.
  • Participated in training new staff on store policies and procedures.
  • Checked expiration dates on food items regularly to ensure quality standards were met. Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.

SHIFT LEAD

Jersey Mike's Subs
Saratoga Springs, Utah
06.2023 - 09.2024
  • Oversaw team members throughout high demand shifts to maintain operational efficiency. Trained new employees on menu items and service standards.
  • Managed inventory levels and restocked supplies as needed.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Resolved customer complaints and reported issues to senior management.
  • Provided excellent customer service to enhance guest experience.

FRONT DESK ASSOCIATE

Training Room
American Fork, Utah
02.2022 - 05.2023
  • Maintained front desk area organization and cleanliness daily.
  • Handled customer inquiries and resolved issues promptly.
  • Assisted with special requests to enhance guest experiences.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Handled payment processing and provided customers with receipts and proper bills and change. Resolved customer complaints in a professional manner while maintaining high standards of service quality.

Education

High School Diploma -

Utah Valley University
Orem, UT

Skills

  • Sales experience
  • Customer service
  • Team collaboration
  • Inventory management
  • Employee training
  • Conflict resolution
  • Time management
  • CRM software

Accomplishments

  • I am a disciplined and driven individual with a lifelong foundation in competitive sports, instilling core values of teamwork, leadership, and resilience. Growing up as a multi-sport athlete, developed a strong work ethic, quick adaptability, and a results-oriented mindset—qualities that translate seamlessly into professional environments. Combined with over two years of retail and team leadership experience at Target and Jersey Mike's, I bring a proven ability to thrive under pressure.
  • Results-driven Sales Representative with experience managing both inbound and outbound sales calls for a diverse portfolio of clients through a third-party call center partner. Skilled at representing multiple brands while quickly adapting to different products, services, and sales processes. Proven ability to build rapport with customers, identify their needs, overcome objections, and consistently drive sales through effective communication and consultative selling techniques. Experienced in handling high call volumes, maintaining professionalism across various industries, and delivering exceptional customer service while meeting and exceeding performance metrics.

Timeline

SALES CUSTOMER SUPPORT AGENT

Squeeze agent
08.2025 - 09.2026

GROCERY TEAM MEMBER

Target
10.2024 - 07.2025

SHIFT LEAD

Jersey Mike's Subs
06.2023 - 09.2024

FRONT DESK ASSOCIATE

Training Room
02.2022 - 05.2023

High School Diploma -

Utah Valley University