Tyrese James
Kissimmee,FL
Summary
Customer-focused professional with experience delivering high-quality service in fast-paced retail and hospitality environments. Skilled at managing high-volume guest interactions, resolving customer concerns, and maintaining professionalism under pressure. Air Force ROTC cadet with strong leadership, teamwork, and safety awareness. Fluent in American Sign Language and passionate about creating positive travel experiences for diverse passengers.
Overview
3
3
years of professional experience
Work History
Guest Relations Associate
C3 Wellness Spa
11.2025 - Current
- Provide professional front-desk support to a diverse clientele in a busy medical spa environment
- Manage high-volume phone calls, scheduling, and guest inquiries while maintaining exceptional service standards
- Assist guests with check-in and check-out processes while ensuring confidentiality and regulatory compliance
- Resolve customer concerns calmly and efficiently to maintain a positive client experience
Sales Advisor
H&M
10.2022 - 08.2024
- Delivered exceptional customer service in a high-traffic retail environment
- Assisted customers with purchases, product selection, and returns while maintaining a positive shopping experience
- Collaborated with team members to maintain store operations, merchandising standards, and inventory organization
- Built strong customer relationships to support sales goals and repeat business
Education
Associate of Science - Business Administration
Valencia College
12-2024
Bachelor of Science - Business Administration
University of Central Florida
05-2026
Skills
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Professional Communication
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Passenger & Guest Assistance
- Safety Awareness & Compliance
- Microsoft Office (Word, Excel, PowerPoint)
- Languages: English, American Sign Language (ASL)
Affiliations
- Air Force ROTC – Cadet
- Developed leadership, discipline, teamwork, and decision-making skills through military leadership training
- National Association of Black Accountants (NABA) – Member
Timeline
Guest Relations Associate
C3 Wellness Spa
11.2025 - Current
Sales Advisor
H&M
10.2022 - 08.2024
Associate of Science - Business Administration
Valencia College
Bachelor of Science - Business Administration
University of Central Florida