Tyrese Shaw
Murfreesboro,TN
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in team leadership and customer service. Successfully implemented inventory management techniques, reducing waste and enhancing stock availability. Skilled in staff training and conflict resolution, fostering a motivated workforce that consistently meets operational goals, and of course, maintaining good and healthy relationships with coworkers.
Overview
3
3
years of professional experience
Work History
Manager
McDonald’s
Murfreesboro, TN
11.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained new employees on operational procedures and customer service best practices.
- Implemented inventory management techniques to reduce waste and improve stock availability.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Conducted regular staff performance evaluations to identify training needs and promote development.
- Streamlined scheduling processes to optimize labor costs while maintaining service quality.
- Collaborated with team members to maintain cleanliness and organization of the workspace.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Secretary
Gethsemane Cardiovascular Clinic PLLC
Murfreesboro, TN
05.2023 - 08.2023
- Managed appointment scheduling and patient communications to ensure efficient clinic operations.
- Maintained patient records and documentation accuracy using electronic medical record systems.
- Assisted in billing and insurance verification processes, improving workflow efficiency.
- Coordinated office supplies inventory, ensuring availability for daily operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN05.2026
High School Diploma -
Rockvale High School
Murfreesboro, TN05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Conflict resolution
- Schedule preparation
Timeline
Manager
McDonald’s
11.2024 - Current
Secretary
Gethsemane Cardiovascular Clinic PLLC
05.2023 - 08.2023
Bachelor of Science - Computer Science
Middle Tennessee State University
High School Diploma -
Rockvale High School