TyResha Jackson

• Assessed client eligibility for various programs and services, ensuring compliance with policies and regulations.
• Processed applications efficiently, maintaining accuracy in data entry and documentation management.
• Provided guidance to clients on program requirements, enhancing understanding of available resources.
• Collaborated with cross-functional teams to streamline processes, improving overall service delivery efficiency.
• Monitored case files regularly to ensure timely updates and adherence to regulatory changes.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
• Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

• Ensure timely submissions of reports to Quality Assurance and Regulatory Affairs.

• Ensure the accurate execution of the stability program for all products; which includes ensuring that samples are pulled in a timely manner which resulted in roughly 2 million in revenue.

• Monitor stability storage conditions to ensure appropriate temperatures and humidity are maintained

• Author, prepare, and mange Stability Summary Reports.

• Author, prepare, and review Stability Protocols to be issued to Clients.

• Provide support and guidance in daily operations of sample management and testing.

• Work directly with customers to update and confirm schedules and deadlines.

• Develop project plans, develop and mange timelines, identify, and respond to critical barriers.

• Support Quality Control Managers to align in-process and outsource testing for client’s individual batches.

• Track company milestones for Stability department to improve overall rate and performance.

• Responsible for attending client meetings to follow up on any Quality Control questions or concerns or corrective actions that need to be made.

• Work closely and directly with Program Managers to ensure the timely execution of each stability study.

• Write, revise, and review SOPs and GMP documentation as needed.

• Perform QC analytical testing for GMP release and stability testing as needed

• Ensure timely submissions of reports to Quality Control

• Provide support and guidance in daily operations of quality Control and testing

• Develop project plans, develop and mange timelines, identify and respond to critical barriers

• pH Conductivity

• Osmolality testing

• Develop and support a system for managing test samples, reagents, and reference standards

• Report excursion/out of specifications results to the QC Departmental Supervisor/Manager

• Ensure lab is maintained (organized, clean, properly supplied)

• Perform other duties as assigned

• Analyze raw data, assess assay and system suitability criteria

• Follow safety procedures outlined in Chemical Hygiene Plan

• Excellent attention to detail

• Analyze and conduct chemical analyses on FDA regulated pharmaceutical products and medical devices through all stages of the manufacturing process from raw materials to finished products.
• Ensure the suitability of laboratory equipment through performing routine preventive maintenance such as calibrations, qualifications, and validations for flame photometer, conductivity meter and cell, automatic pipette, and pH meter.
• Organized and responsible for pulling stability samples at designated time points as per stability protocol and stability pull schedule.
• Executed procedures for ensuring documentation is in place prior to taking samples to be shipped in the warehouse.
• Performed inspection of final product containers and review and/or approval of executed process records.
• Employ plant standard operating procedures and specifications to prepare reagents, standards, and samples for analysis.
• Utilize technology and software such as HPLC, UV/Vis Spectroscopy, Atomic Absorption Spectrometry, FT-IR, Empower, Vision Security, Syngistix, and Spectrum ES to perform qualitative and quantitative analyses to ensure quality and stability of products for release.
• Record test results using the Laboratory Information Management System (LIMS) and GDP on manual forms.
• Coordinate investigations and corrective action plans for out of limit and out of specification assay results using Trackwise 8.
• Complete special projects such as periodic reviews and validations in a timely manner and update plant SOPs when required.
• Supervise other chemists in various areas of the chemistry lab and support 6S efforts through performing routine laboratory audits and maintaining a clean and orderly workspace.
• Trained all incoming employees since I’ve been at Baxter.
• Coordinate with Program Managers and perform analyses on raw materials, in-process and final products, and samples collected from the environmental monitoring programs at manufacturing facility. Work under minimum supervision.
• Serve as Mentor to Quality Laboratory Associate (QLA) I positions. Provide training and work direction for QLA I positions as required.
• Perform review of test data and logbooks, which includes overall documentation practices.
• Participate in functions involving teams, which impact production, increase efficiency, solve problems, generate cost savings and improve quality.
• Executed quantitative and qualitative analysis to complete orders, forecasting specific beginning and ending of orders, that permitted planners to plan appropriately for company.

• I was responsible for satisfying customer needs.
• I monitored all pumps, kept the store clean (inside and out), made various cash drops, maintained accurate monies in cash registers, account for inventory and invoices.
• I provided excellent customer service skills and I did what it what it takes to get the job done.

• I was responsible for satisfying customer needs.
• I monitored all pumps, kept the store clean (inside and out), made various cash drops, maintained accurate monies in cash registers, account for inventory and invoices.
• I provided excellent customer service skills and I did what it what it takes to get the job done.