Shauna Scholz
Molalla,OR
Summary
Authorized professional eligible to work in the US with a resourceful and solution-oriented approach. Expertise in problem-solving, data analysis, and customer service. Skilled at identifying and resolving complex issues. Ability to quickly adapt to new technologies and processes to drive success. Successfully managed multiple projects and consistently delivered innovative solutions throughout my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits and Eligibility Specialist
Oregon Employment Department
06.2023 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Uses a trauma-informed and person-centered approach to gather, evaluate and document necessary facts from customers and employers.
Compliance Specialist
Oregon Employment Department
12.2022 - 06.2023
- Interpreted, and explained laws, rules, and polices.
- Maintained confidentiality through procedures.
- Effectively communicated with customers via phone, or email.
- Exhibited high energy and professionalism when dealing with clients and staff, provided exceptional customer service.
- Collect data, and analyzed using problem solving skills.
BUSINESS AND EMPLOYMENT SPECIALIST
Oregon Employment Department
08.2020 - 09.2022
- Assisted customers by phone, online, email, or help ticket
- Prepared clear and concise written reports with correct grammar and spelling
- Maintained composure and objectivity with customers who may be hostile or verbally abusive
- Related to and communicated effectively with different cultures and backgrounds
- Explained eligibility rules and decided customer's eligibility for programs including multiple state and federal programs
- Process unemployment-insurance claims by reviewing applications and obtaining missing information to assist claimants in filing for benefits
- Answered technical questions about unemployment claims, wage record discrepancies, payment status, claims procedures, types of claims, appeal process, claimant rights and responsibilities
- Identified potential eligibility problems or issues and refer to the adjudication unit
- Contact and interview customers and take fact-finding statements to expedite any adjudication process
- Worked independently with periodic review of work for quality and compliance with current laws, rules, policies, or procedures.
ACCOUNTING CLERK/RECEPTIONIST
Oldcastle Infrastructure
08.2018 - 05.2020
- Organized and processed mail and check deposits
- Processed financial data to compile reports.
- Accounts receivable invoicing
- Accounts payable receiving
- Communicated with vendors to obtain invoices.
CUSTOMER SERVICE CLERK AND CASHIER
UPS
05.2017 - 06.2018
- Assisted customers with warm and professional attitude
- Helped ship packages domestically, and internationally
- Inspected packages, and documents
- Processed customer transactions including cash, cards, C.O.D
RETAIL SALES SUPERVISOR
Centerville Western Wear
10.2015 - 09.2017
- Provided outstanding customer service and ensured guest satisfaction
- Drove sales through appealing visual displays
- Unloaded, sorted and handled new store merchandise
- Managed cash deposits
- Issued refunds and store credit vouchers
STOCK ASSOCIATE/SALES ASSOCIATE
Victoria's Secret
10.2012 - 05.2017
- Trained and on-boarded new employees
- Managed and oversaw merchandising displays
- Operated cash register
- Processed new merchandise
- Maintained the sales floor and back stock
- Took annual inventory of all products, price mark downs
Education
Associate's of General Studies - Criminal Justice, Psychology And Human Services
Clackamas Community College
Oregon City, OR06.2023
High School Diploma -
Oregon City Senior High School
Oregon City, OR06.2011
Skills
- Excellent attention to detail
- Effective problem solver
- Independent thinker
- Self motivated starter
Certification
CPR & First Aid August 2022
Timeline
Benefits and Eligibility Specialist
Oregon Employment Department
06.2023 - Current
Compliance Specialist
Oregon Employment Department
12.2022 - 06.2023
BUSINESS AND EMPLOYMENT SPECIALIST
Oregon Employment Department
08.2020 - 09.2022
ACCOUNTING CLERK/RECEPTIONIST
Oldcastle Infrastructure
08.2018 - 05.2020
CUSTOMER SERVICE CLERK AND CASHIER
UPS
05.2017 - 06.2018
RETAIL SALES SUPERVISOR
Centerville Western Wear
10.2015 - 09.2017
STOCK ASSOCIATE/SALES ASSOCIATE
Victoria's Secret
10.2012 - 05.2017
Associate's of General Studies - Criminal Justice, Psychology And Human Services
Clackamas Community College
High School Diploma -
Oregon City Senior High School
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