Tyresha Johnson
Vincent,AL
Summary
Dynamic professional with over 6 years of experience in driving customer success and delivering exceptional account management support, leading to significantly enhanced client satisfaction. Proven track record of implementing process improvements that increased internal operational efficiencies and optimized CRM utilization by approximately 15-20%. Expertise in Salesforce, multitasking, and project management, with a strong ability to collaborate effectively with enterprise-level clients and engage C-level executives. Committed to fostering lasting relationships and delivering tailored solutions that meet client needs.
Overview
9
9
years of professional experience
Work History
Account Solution Specialist
Regions Bank
Hoover, AL
05.2025 - Current
- Analyzed client needs to recommend tailored banking solutions.
- Developed and maintained strong relationships with high-value clients.
- Collaborated with cross-functional teams to implement process improvements.
- Trained junior staff on product offerings and compliance regulations.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Managed customer inquiries, providing accurate information and support for policy-related questions.
- Processed policy changes and updates efficiently, ensuring compliance with company standards.
- Oversaw administrative tasks, maintaining organized records and documentation for audits and reporting purposes.
- Managed high-volume collections through effective communication and negotiation strategies.
- Developed and implemented streamlined processes for tracking overdue accounts, enhancing operational efficiency.
- Resolved complex customer inquiries regarding payment plans, fostering positive relationships and reducing disputes.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Supervisor (Remote)
IAA – Insurance Auto Auctions
08.2023 - 04.2025
- Supervised and trained team members across multiple departments, fostering interdepartmental collaboration and improving operational efficiency.
- Coordinated with internal teams to streamline processes, contributing to enhanced customer retention and improved service execution.
Data Entry & Account Administrative Representative
Globe Life
Hoover
07.2019 - 08.2023
- Analyzed and implemented Salesforce updates that improved CRM efficiency and enhanced account management practices.
- Managed customer service requests via phone and email, ensuring a ~20% increase in response efficiency through meticulous CRM documentation.
- Developed customized CRM workflows and triggers, streamlining processes and supporting scalable enterprise client management.
- Audited internal data to identify performance gaps and implement actionable improvements, contributing to better customer advocacy.
- Executed high-volume, precise data entry into company databases, supporting data integrity and informed decision-making.
- Collaborated across departments to enhance CRM integration efforts, leading to improved client engagement and streamlined account workflows.
- Managed customer inquiries and provided accurate information on insurance products and services.
- Coordinated communication between clients and internal departments to enhance service delivery.
- Processed policy changes and claims efficiently, ensuring compliance with company protocols.
Technical Support Specialist
Blue Cross Blue Shield of Alabama
Hoover
02.2017 - 07.2019
- Delivered technical support via phone, email, and ticketing systems, achieving efficient issue resolution and maintaining high customer satisfaction.
- Diagnosed and resolved hardware, software, and network issues for internal and external users.
- Maintained comprehensive documentation of technical issues, resolutions, and procedures.
- Assisted with RCM and billing software support, contributed to account management, and maintained system operations.
- Refined support workflows to boost customer service satisfaction and retention during high-volume periods.
- Resolved over 50 technical support inquiries per day.
Education
High School -
Vincent High School
Everest College
Skills
- Customer success management
- CRM and technical support expertise
- Project management expertise
- Analytical problem solving
- Data entry
- Salesforce CRM experience
- Technical documentation writing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Troubleshooting
- Data analysis
- Invoice processing
- Document management
- Meeting scheduling
- Accounting
- Payroll processing
- Accounts receivable management
- Audit support
- Accounts payable management
- Customer service
- Bill payment and recordkeeping
- Organizational skills
- Microsoft office
- Microsoft Excel
- Bank statement reconciliation
- Financial records and reporting
- Payroll preparation and processing
Timeline
Account Solution Specialist
Regions Bank
05.2025 - Current
Customer Service Supervisor (Remote)
IAA – Insurance Auto Auctions
08.2023 - 04.2025
Data Entry & Account Administrative Representative
Globe Life
07.2019 - 08.2023
Technical Support Specialist
Blue Cross Blue Shield of Alabama
02.2017 - 07.2019
High School -
Vincent High School
Everest College