Summary
Overview
Work History
Education
Skills
Timeline
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Tyreshia Davis

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Apex
04.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Barista Shift Lead

Starbucks
02.2020 - 03.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food preparation, production, and plating for quality control.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Loader Operator

Academy Sports And Outdoors
11.2018 - 03.2020
  • Performed routine lubricating, fueling and cleaning loaders.
  • Safely operated [Type] and [Type] heavy equipment to minimize risk of injury, loss and property damage.
  • Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
  • Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
  • Inspected and examined stock items for defects and wear and reported damages to supervisors.
  • Followed all safety and security protocols to minimize risk of injury.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Resolved customer complaints quickly and professionally to provide quality customer service.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Used tow hitch, scraper and stinger loader attachments to perform [Type] and [Type] tasks.

Education

High School Diploma -

Carencro High School
Lafayette, LA
05.2018

Skills

  • Vehicle Inspection
  • Process Payments
  • Pallet Jack Operation
  • Reading Comprehension
  • Customer Relationships
  • Customer Response
  • Coordination
  • Customer Service
  • Verbal and Written Communication
  • Serve Customers
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Strong Working Relationships

Timeline

Delivery Driver

Apex
04.2022 - Current

Barista Shift Lead

Starbucks
02.2020 - 03.2022

Loader Operator

Academy Sports And Outdoors
11.2018 - 03.2020

High School Diploma -

Carencro High School

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Tyreshia Davis