Tyric Johnson
Gonzales
Summary
Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Success Manager
Brick By Brick Athletics
11.2025 - Current
- Results-driven professional focused on member retention, engagement, and satisfaction. Skilled in onboarding new clients, building relationships, and proactively supporting members to achieve their fitness goals. Monitors engagement to reduce cancellations, promotes services, and gathers feedback to improve overall gym experience.
Sales Lead Associate
Polo Ralph Lauren
06.2024 - 11.2025
- Ensured high levels of customer satisfaction through excellent sales service; assessed customer’s needs and provided information on product features.
- Developed and implemented strategic merchandising plans to enhance product visibility and customer engagement.
Electrical Apprentice
Ardent Services
12.2023 - 06.2024
- Under direct supervision, operate a variety of equipment, machinery and tools used in construction, maintenance and repair of chemical plant; Perform routine general maintenance tasks necessary to maintain machinery, equipment and tools in operable condition; Ensure that all work is done in compliance with company regulations.
Stock Lead
Nike
10.2021 - 12.2023
- Managed shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise; Performed routine audits and reconciliations (Markdown, Clearance) and implemented daily disciplines to eliminate loss/shrink.
Sales Lead Associate
Polo Ralph Lauren
09.2020 - 10.2021
- Ensured high levels of customer satisfaction through excellent sales service; assessed customer’s needs and provided information on product features.
Sales Lead Associate
Dollar General
Edgard, LA
02.2020 - 04.2020
- Performed itemization and totaling of customer purchases; Administered stocking, restocking, and rotation of merchandise on shelves; Executed the store manager’s duties in their absence; Assisted in implementing and setting up sidewalk displays; Adhered to Dollar General’s work processes for receiving, opening, and unpacking cartons, boxes, and totes of merchandise.
Multimedia Associate
St. Charles Parish Public Schools
Luling, LA
08.2017 - 12.2019
- Developed and utilized skills and expertise in appropriate design packages (e.g. Photoshop, In Design, etc); Created multimedia designs in liaison with animators, programmers, writers, video producers, sound engineers, and artists; Articulated technical recommendations; Commentated high school sporting events; Recorded high school led events.
Recreation Lead Attendant
Southeastern Louisiana University
Hammond, LA
01.2019 - 05.2019
- Managed payment transactions, cash handling, and participant enrollment for services; Assisted customers and members with Recreation Center reservations and scheduling; Maintained responsibility for the function and operation of the front desk and access control system; Performed other duties as required.
Education
CERT - Cyber Security Bootcamp
Louisiana State University
Baton Rouge, LA02-2025
B.S - Sports Broadcasting, Journalism
Southeastern University
Hammond, LASkills
- Client engagement
- Project management
- Customer retention
- Data analytics
- Customer service and support
- Staff training
- Client relationship management
- Growth strategies
Certification
- Cybersecurity Training - August 2024- February 2025
Languages
English
Native or Bilingual
Timeline
Client Success Manager
Brick By Brick Athletics
11.2025 - Current
Sales Lead Associate
Polo Ralph Lauren
06.2024 - 11.2025
Electrical Apprentice
Ardent Services
12.2023 - 06.2024
Stock Lead
Nike
10.2021 - 12.2023
Sales Lead Associate
Polo Ralph Lauren
09.2020 - 10.2021
Sales Lead Associate
Dollar General
02.2020 - 04.2020
Recreation Lead Attendant
Southeastern Louisiana University
01.2019 - 05.2019
Multimedia Associate
St. Charles Parish Public Schools
08.2017 - 12.2019
B.S - Sports Broadcasting, Journalism
Southeastern University
CERT - Cyber Security Bootcamp
Louisiana State University