Tyrin Jones

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

· Delivered outstanding customer service while effectively interacting with patients, physicians, and healthcare staff.

· Interviewing high volume of patient in the emergency room

for trauma and acute care.

· Interviewing patients at workstation or at bed side to obtain all necessary account information for registration.

· Verified patient identities, processed insurance for various payors, and collected payments accurately.

· Responded to incoming calls and assisted patients in a high volume environment.

· Resolved patient inquires and complaints promptly, enhancing patient satisfaction.

· Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

• Responsible for timely and accurate patient registration.
• Interview patients for all demographic account information and verify insurance coverage.
• Interview patients at workstation or at bedside to obtain all necessary account information