Tyrin L Coley
Danville,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Turn5 inc. Excelled in upselling and negotiation, enhancing sales processes through keen analysis and customer engagement. Proven multitasking abilities and a positive, professional demeanor contributed to significant service quality improvements. Skilled in POS system operations and commercial driving, with a track record of achieving targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Turn5 inc
Paoli, PA
12.2021 - Current
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
Bartender
The Flying Shamrock Irish Pub & restaurant
Goldsboro, NC
09.2019 - 03.2020
- Greeted guests with friendliness and professionalism.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Server
The Flying Shamrock Irish Pub & restaurant
Goldsboro, NC
09.2019 - 03.2020
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
Driver
Werner Driver
Goldsboro/Atlanta, NC/GA
04.2019 - 09.2019
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Maintained records of daily activities, including mileage, hours worked, and fuel usage.
- Reported any vehicle malfunctions or accidents to supervisor immediately.
- Maintained knowledge of relevant traffic laws, speed limits, hazardous materials restrictions.
- Ensured proper handling and securement of cargo during transport.
- Logged deliveries, drop-off times and special conditions in company system.
- Demonstrated excellent customer service skills when interacting with clients.
Server
Pizza Inn Foods
Goldsboro, NC
06.2015 - 04.2017
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High school - General studies, with a focus on Advanced Fine arts and Music studies
Rosewood High school
Goldsboro, NC01.2013
Commercial drivers license - 4 Week Advanced Program, With A Certificate in “Smith Systems Driving Safety” Course.
Road Masters
Dunn03.2019
Skills
- Upselling
- Positive and professional
- Negotiation tactics
- Commercial driving
- Clean driving record
- Price memorization
- Point of sale (POS) system operations
- Strong multitasking
Accomplishments
- Top Seller at Pizza Inn Foods and The Flying Shamrock
- Employee of the month
- Promotion at Turn5 in under a year
- Sold over 1 million usd in products at Turn5 within first year
Certification
- CDL
- Class A Driver's license
Languages
English
Native/ Bilingual
Timeline
Sales Associate
Turn5 inc
12.2021 - Current
Server
The Flying Shamrock Irish Pub & restaurant
09.2019 - 03.2020
Bartender
The Flying Shamrock Irish Pub & restaurant
09.2019 - 03.2020
Driver
Werner Driver
04.2019 - 09.2019
Server
Pizza Inn Foods
06.2015 - 04.2017
High school - General studies, with a focus on Advanced Fine arts and Music studies
Rosewood High school
Commercial drivers license - 4 Week Advanced Program, With A Certificate in “Smith Systems Driving Safety” Course.
Road Masters
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