Tyriq Hill
Tallahassee,FL
Summary
Resourceful customer service and operations professional with eight years of experience supporting customers in person, by phone, and by email, and leading daily operations at the United States Postal Service. I resolve issues quickly, keep accurate records, coordinate schedules, and communicate clearly across teams. My background spans customer-facing postal service, logistics coordination, and supervising a team of 30+ employees. I’m self-directed, detail-oriented, and organized, and I’m proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, OneNote, OneDrive). I bring a track record of reliability, sound judgment, and timely follow-through that carries well into my work environment.
Overview
8
8
years of professional experience
Work History
Postal Supervisor
United States Postal Service
Tallahassee, Florida
02.2022 - Current
- Resolved customer concerns in person and by phone, de-escalating complaints and delivering timely, professional solutions.
- Handled over 60+ inbound and outbound calls daily to provide shipment updates, explain service policies, and answer service-related questions.
- Facilitated virtual meetings and daily communication through Microsoft Teams and Zoom. Logged and tracked customer concerns, and call outcomes, in ticketing software to ensure timely follow-up and resolution, to prevent reoccurring issues.
- Assigned daily responsibilities and coordinated staffing schedules to maintain full operational coverage.
- Monitored attendance and performance, and kept accurate records to support staffing and operational decisions.
- Identified and implemented process improvements that increased productivity and streamlined daily operations.
Postal Logistics Coordinator
United States Postal Service
Tallahassee, Florida
10.2020 - 02.2022
- Coordinated with inbound and outbound delivery drivers and internal departments to address schedule changes and support timely dispatch.
- Monitored shipment status through postal tracking systems and dispatch reports to keep information accurate and current.
- Responded to customer inquiries about shipment status and schedule changes by phone and email, providing timely, accurate updates.
- Maintained logistics records and prepared route and shipment updates for distribution centers and delivery units.
- Prepared and maintained shipping documentation, including bills of lading and invoices, with a focus on accuracy.
- Reviewed logistics data and reports to identify delivery trends and recommend improvements to shipping processes.
Postal Clerk
United States Postal Service
Tallahassee, Florida
09.2018 - 10.2020
- Greeted and assisted customers in person and by phone, answering questions about postal services, rates, and delivery options.
- Assisted customers with shipment questions, using online tracking systems to check package and order status and give clear, accurate updates.
- Resolved customer concerns about delayed, missing, or undeliverable mail, explaining next steps and following up.
- Verified outgoing mail for correct addressing, labeling, and postage, explaining postal procedures and requirements to customers.
- Recorded certified-mail tracking numbers and delivery receipts, maintaining accurate documentation for every transaction.
- Used postal computer systems and automated sorting equipment to process, sort, and track mail by route, department, and delivery priority.
- Prepared mail and packages for delivery routes and retrieved undeliverable items to support timely, accurate delivery.
Education
High School Diploma -
Leon High School
Tallahassee, FL05-2018
Skills
- Customer service and issue resolution
- Phone, email, and in-person customer support
- Problem-solving and de-escalation
- CRM data entry
- Record-keeping and data accuracy
- Shipment tracking and status updates
- Scheduling and coordination
- Clear written and verbal communication
- Team supervision, training, and collaboration (30 employees)
- Time management and organization
- Independent work and self-direction
- Case follow-up and escalation management
- Explaining policies and procedures clearly and accurately
- Process improvement and quality assurance
- Microsoft Office: Excel, Word, Outlook, PowerPoint, OneNote, OneDrive
Timeline
Postal Supervisor
United States Postal Service
02.2022 - Current
Postal Logistics Coordinator
United States Postal Service
10.2020 - 02.2022
Postal Clerk
United States Postal Service
09.2018 - 10.2020
High School Diploma -
Leon High School