Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
Tallahassee, FL
07.2023 - Current
Assisted in workforce planning and resource allocation to ensure optimal staffing levels for 300-500 associates daily.
Identified and resolved conveyance issues to drive optimal workflow.
Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
Process Assistant
Amazon CSG1
Moreland, GA
02.2023 - 07.2023
Coordinated with the operations team to ensure SLAs for FUD, IOL, PS, reactive & non-reactive Stow SLAs were met.
Implemented and maintained inventory quality threshold, resulting in top quality in department between 12K-17K.
Maintained a safe and clean working environment by enforcing procedures, rules, and regulations resulting in 0 shift injuries and low SLI percentage while maintaining highest shift TPH in IB; averaging 160 TPH
Trained and mentored external & internal transfers on standard operating procedures and safety protocols.
Led team meetings providing feedback upward to leadership to drive & ensure continuous improvement and adherence to goals.
Learning Ambassador
Amazon CSG1
Moreland, GA
01.2021 - 02.2023
Coached associates on best practices, providing constructive feedback to improve their quality and productivity.
Served as a mentor for new hires, resulting in stronger staff development and increased productivity.
Conducted daily audits to ensure compliance with productivity, quality control standards and process efficiency.
Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
Evisceration Processor
Koch Foods
Pine Mountain Valley, GA
10.2018 - 01.2021
Exhibited strong attention to detail when inspecting meats for defects or abnormalities.
Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
Supported overall operations by maintaining a clean and organized workstation, promoting a safe working environment for all staff members.