Tyrisha Hicks
Alexandria,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
09.2022 - 11.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
Teacher
Apple Care Learning
07.2019 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Developed and implemented classroom routines to address varying student needs.
Customer Service Rep
Ashley Furniture Homestore
04.2017 - 09.2019
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Customer Service Representative
National Small Business United
08.2014 - 03.2016
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Education
High School Diploma -
Largo High School
Largo MD05-2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Data Entry
- Repair Quality Inspections
- First-aid and CPR
- Early Childhood Education
- Lesson preparation
- Microsoft Office
Certification
- CPR/AED Certification
- First Aid Certification
- CCC ONE
- 90 Clock hour
- 45 Clock hour
90 Clock hours
Childcare Certification
Timeline
Service Advisor
Caliber Collision
09.2022 - 11.2024
Teacher
Apple Care Learning
07.2019 - 03.2020
Customer Service Rep
Ashley Furniture Homestore
04.2017 - 09.2019
Customer Service Representative
National Small Business United
08.2014 - 03.2016
High School Diploma -
Largo High School
Similar Profiles
Christina "Molly" MansfieldChristina "Molly" Mansfield
Talent Aqusition Partner at Caliber CollisionTalent Aqusition Partner at Caliber Collision
Nolan WittmanNolan Wittman
Body Shop Assistant at Caliber CollisionBody Shop Assistant at Caliber Collision
Morgan TigheMorgan Tighe
Office Administrator at Caliber CollisionOffice Administrator at Caliber Collision