Tyrisha Johnson

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Asked customers questions to meet special requests.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Used internal software to process reservations, check-ins and check-outs.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Forecasted department labor requirements and established accurate budgets to cover expected demands.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Learned every team members' role to offer skilled backup during shortages and high-volume periods.
• Instructed employees on proper cleaning and sanitation of equipment and surfaces.
• Educated workers about proper safety procedures to prevent accidents and injuries.