Tyrone Balls
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager of Food Service
BreWingZ Restaurant And Bar
05.2016 - Current
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Small Business Specialist
Wells Fargo Bank, N.A.
05.2014 - 12.2020
- Prospected for new business through networking, community outreach, and customer referral generation.
- Played an integral role in the successful launch of numerous small businesses, guiding clients through every stage of the start-up process from concept development to operational implementation.
- Acted as an advocate for the small business community through participation in local government initiatives or policy discussions related to economic development issues affecting the sector.
- Served as a mentor and advisor to new entrepreneurs, sharing insights on best practices in business management, marketing strategies and sales techniques.
- Streamlined operational processes, improving efficiency and reducing overhead costs.
Education
Bachelor of Administrative Studies - Human Resources Development
University of Houston
Houston, TX05.2007
Skills
- Goal-Oriented
- Call center experience
- Customer Complaint Resolution
- Follow-up skills
- Upselling strategies
- Business Development
Timeline
General Manager of Food Service
BreWingZ Restaurant And Bar
05.2016 - Current
Small Business Specialist
Wells Fargo Bank, N.A.
05.2014 - 12.2020
Bachelor of Administrative Studies - Human Resources Development
University of Houston
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