Carol Stonecipher
Summary
Seasoned General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and an aggressive customer service mentality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Salad Station
Lafayette
04.2019 - Current
- Oversaw daily food service operations for a busy fast-casual restaurant.
- Coordinated staff scheduling and training to enhance service delivery efficiency.
- Implemented standard operating procedures to enhance food safety compliance.
- Implemented inventory control processes to minimize waste and optimize stock levels.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Analyzed customer feedback to improve service quality and menu offerings.
- Cultivated relationships with key customers to increase revenue opportunities.
Supervisor
Fresh Pickins Market
Lafayette
07.2012 - 04.2019
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new employees on store procedures and customer service standards.
- Cash register operations
- Merchandising/store display setup
Education
Barbe High School
Lake Charles, LASkills
Results-driven General Manager of Food Service with expertise in optimizing operations and driving growth Led teams to enhance customer satisfaction and improve efficiency through strategic initiatives Committed to fostering a service-oriented culture and delivering exceptional results
Results-driven General Manager of Food Service with expertise in optimizing operations and driving growth Led teams to enhance customer satisfaction and improve efficiency through strategic initiatives Committed to fostering a service-oriented culture and delivering exceptional results
Certification
- Food Safety Certification
Accomplishments
- Manager of the Year 2021
Timeline
General Manager of Food Service
Salad Station
04.2019 - Current
Supervisor
Fresh Pickins Market
07.2012 - 04.2019
Barbe High School