Tyrone Berry
Summary
My goal is to receive a position in any area of your company. I am a hard-working individual, willing to do what is needed to succeed. I currently have a certification as an AWS Certified Cloud Practitioner as well as a Certified Cisco Technician and currently studying for the next certification as a Certified CISCO Network Associate. I have plenty of experience in networking and cloud-based technology, due to my previous work as a government contractor. I am well versed in the field of IT, that includes many things such as, configuring and deploying LAN topologies, developing cloud-based infrastructure, and even simple tasks such as troubleshooting phones, printers, and PCs. I am always willing to take on newer tasks and gain knowledge in other areas on IT as well, even delving into other areas of focus such as security. I thank you for your time and truly hope that I can be considered as a part of your team.
Overview
7
7
years of professional experience
Work History
IT Specialist
Raytheon
Tucson, Arizona
10.2023 - Current
- Managed Unclassified assets across Raytheon campuses in Tucson, Arizona, supporting hardware and software issues for 15,000 users across multiple sites
- As the largest Raytheon site in the US, extended support to sites outside Tucson and remote users worldwide
- Facilitated remote user support by configuring new laptops/desktops with Raytheon-approved images, installing necessary software based on user roles, and providing essential hardware for daily operations
- Additionally, oversaw warehouse operations, including asset tracking, labeling, staging for local and global deployments, and inventory management of internal components and peripheral devices
Network Technician
VSO
09.2021 - 03.2023
- Managed a government-funded project to replace CISCO switches in Veterans Affairs' hospitals nationwide, involving network configuration and troubleshooting for various hospital devices
- Oversaw replacement and configuration of 200 to 300 switches per site within a stringent two-week timeframe, ensuring integration into updated networks
- Possesses extensive CISCO and cloud-based certifications
- Additional responsibilities included loading switch images, asset tagging for inventory, and preparing old switches for shipment with correct serial numbers and asset tags
- Expertise in troubleshooting network issues during refreshes, resolving connectivity problems for PCs, phones, and printers
- Known for strong teamwork and adept problem-solving skills in resolving diverse technical challenges
BUSINESS ANALYST
NEW YORK STATE DEPARTMENT OF LABOR/Mpathic
06.2020 - 08.2021
- Served as a PUA (Pandemic Unemployment Assistance) Business Analyst, ensuring compliance with federal regulations while delivering high-quality service to the public
- Assisted claimants with unemployment inquiries, evaluated claims issues, and resolved complex eligibility matters
- Utilized Mainframe and Intranet database tools to integrate claims efficiently
- Handled incoming calls using Verizon InContact Softphone in a call center environment
- Developed comprehensive training materials and reference documentation
- Accessed remote environments using VMWare Horizon Client and RSA SecureID for claim adjudication
- Facilitated team communication through Slack, collaborating effectively across project teams
- Played a key role in the launch phase of a new company
CUSTOMER SERVICE
GC SERVICES
01.2017 - 07.2017
- Responsible for ensuring customers with account under GC services had their payments handles
- Under contract with Mercedes Benz and handles other special cases regarding vehicle titles or leans of release for vehicles
- Maintained quality control of customer applications and service packets prior to reporting end of day achievements
Skills
- SWITCHES AND ROUTERS
- CLOUD KNOWLEDGE
- ASSET MANAGEMENT
- CISCO
- COMPUTER SKILLS
- TROUBLESHOOTING
Additional Information
Certification as a Cisco Certified Technician shows that you have the skills to successfully perform onsite support and maintenance of Cisco networking and systems devices, and work effectively with the Cisco Technical Assistance Center.
Educationcertifications
- EL DORADO HIGH SCHOOL, 2012, 2015
- BIOLOGY - UNIVERSITY OF TEXAS AT EL PASO, 2015, 2017
- AWS CERTIFIED CLOUD PRACTITIONER, 2020, 2023
- CERTIFIED CISCO TECHNICIAN, 2021, 2024
- CCNA Certification (Presently Studying)
Timeline
IT Specialist
Raytheon
10.2023 - Current
Network Technician
VSO
09.2021 - 03.2023
BUSINESS ANALYST
NEW YORK STATE DEPARTMENT OF LABOR/Mpathic
06.2020 - 08.2021
CUSTOMER SERVICE
GC SERVICES
01.2017 - 07.2017
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