Tyrone Love
Fort Washington,Maryland
Summary
Dedicated professional with experience providing technical support to end-users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Overview
24
24
years of professional experience
Work History
Senior Desktop Support Technician
Oracle
02.2015 - Current
- As a Desktop Analyst, I provide day-to-day technical support end-users hardware and software needs and project based support.
- Provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity.
- Responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed.
- Install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate.
- Perform telcom moves, adds, and changes for end-users with limited support
- Transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
- Work on projects throughout the hospital.
- Add printers to the print server and map user network drives and printers.
- Utilize Bitlocker tools for security functions.
- Provide end-user support on systems and software through Remedy.
- Reset end-user's password through Active Directory.
- Place desktops and laptops in the correct OU within Active Directory.
- Enroll users in Imprivata through the console
- Image Dell devices using PXE Boot
- Work with the end-user remotely.
- Reset end-user's profile for Cerner within the Citrix Console.
- Provide end-user support on systems and software through Service Now.
- Work as needed. Nights and weekends
- Round clinics weekly
- Work at the Walkup Center one week in a month.
Senior Mail Clerk
AARP Foundation
11.1999 - 02.2015
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Tracked outgoing mail to provide accurate customer updates.
Education
Certification in IT -
TESST College of Technology - Alexandria
Alexandria, VAHigh School Diploma -
Suitland High School
District Heights, MDSkills
- Ticketing System Oversight
- Data Transfer Best Practices
- End-User Account Management
- New System Deployment
- Technical Support
- Remote Support
- Vendor Collaboration
- Device Configuration
- LAN/WAN
- Technical Troubleshooting
- User Support
- Incident Management
Timeline
Senior Desktop Support Technician
Oracle
02.2015 - Current
Senior Mail Clerk
AARP Foundation
11.1999 - 02.2015
Certification in IT -
TESST College of Technology - Alexandria
High School Diploma -
Suitland High School
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