Tyrone Murray
Bryant,USA
Summary
Accounting professional with experience in receivables, payables, tax compliance, reconciliations, and financial analysis with ERP-driven environments. Skilled in general ledger support, audit documentation, multi-state tax research, and process improvement initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounting Analyst – Tax & Receivables
Nixon Power Services
Bryant, AR
08.2025 - Current
- Process accounting transactions in Microsoft Dynamics GP including batch posting, transaction recovery, and reconciliation of unposted sales impacting general ledger accuracy.
- Build and maintain custom SmartView reports to track project billing, tax impact, and exemption application accuracy across multiple jurisdictions.
- Conduct multi-state sales and use tax research to verify applicability of exemptions and ensure compliance with varying state statutes.
- Perform detailed account analysis to identify discrepancies, ensure tax compliance, and support accurate financial reporting.
- Utilizing Smartsheet internally submitted by multiple customer support groups within Nixon to review and correct tax-coding issues on exempt or reduced-rate projects; issue credit memos and revised invoices to ensure compliance.
- Support tax audits by preparing documentation, reconciling taxable vs. exempt transactions, and providing auditors with supporting certificates and transaction data. Maintain detailed audit trail documentation for tax letters, certificates, and contract exemptions.
- Assist in monthly sales tax reconciliations, ensuring correct liability postings and identifying potential exposure; partnering with controller to review and validate tax accruals prior to month-end close.
Tax Analyst
Windstream Communications
06.2023 - 08.2025
- Supported month-end close activities through preparation of journal entries, account reconciliations, and variance analysis while ensuring compliance with multi-state tax regulations.
- Assist in request for proposal estimates; perform tax research and analysis of tax laws; continued maintenance of tax rates; assist in maintaining access databases for monthly compliance data.
- Monitor the tax inquires mailbox and respond to tax inquiries, exemption certificate requests and request for proposal tax estimates in a timely manner.
- Responsible for maintaining and ensuring that all tax rate compliance requirements are up to date on worksheets for all sales/use compliance.
- Maintain Business License Tax, Sales Tax, and Multi-state Exemption Certificates.
- Daily working knowledge of strong computer skills including Microsoft Excel, Word, Outlook, Access, and PowerPoint.
Financial Analyst II
Windstream Communications
02.2018 - 06.2023
- Responsible for the setup of capital jobs for assigned geographic areas and accounting close for assigned CWIP areas. This requires working across multiple departments including engineering and property accounting teams and abide by all business processes established for capital support.
- Analyze charges, adjust budget, resolution of charges for specific areas.
- Provide support for all information and data requests.
- Establish and maintain all blanket jobs for each category of the budget throughout the year and monitor the budget level vs. spend rate for blankets.
- Perform quarterly and annual tasks related to blankets, super blankets, and carryovers.
Workforce Analyst
ABC Financial
08.2015 - 02.2018
- Responsible for monitoring and managing service level results for the Technical Support and Customer Service call centers.
- This includes creating schedules of staff to handle workload while meeting performance, addressing shift needs, scheduling availability, and off phone time.
- Compare forecast with actual results to examine variances, proactively, identifying scheduling gaps while offering solutions to resolve.
- Perform ad hoc analysis as required.
- Perform analysis of daily, weekly, monthly, quarterly, annual results for the contact centers (Technical Support/Customer Service). Compare forecasts with actual results to examine variances and offer solutions to management that benefit Service Level Adherence.
- Troubleshoot technical issues reported by remote call center agents and develop ways to prevent recurring issues in order to minimize repeated occurrences.
Help Desk Technical Analyst
ABC Financial
12.2014 - 08.2015
- Handle technical calls from club owners and club personnel regarding hardware and software issues. Had the opportunity to travel to different gyms across the US and perform onsite software installation, configuration, training, and business integration to new clients.
- Worked with owners/managers to develop understanding of processes that best suited their needs. Resolved client concerns during the implementation process.
- Provided knowledge and advice to club management on ABC products and services.
- In-house software Knowledge; Datatrak, I740Series Billing Systems, CRS. Installed Document Scanners, Printers, Barcode Scanners, Signature Pads, Door Security Systems, and Cameras. Datatrak software install and trained on system and software functions.
- Supervisory role in advising attendance policy and other operational guidelines to the contact center department.
- Work closely with the training department to provide proper scheduling for new hires.
- Advise all staff within call center operations of HR processes in reference to paid time off, FMLA, attendance policies, and case by case scenarios.
- Perform workforce presentations with new hires, highlighting the key factors when it comes to requesting time off, call status review, and the expectation of other business processes within the contact center, as needed.
- Proficient in Microsoft Excel, Power point, and Word.
- Create and maintain leadership and agent scheduling based on the needs of the business.
- Work closely with call center agents daily. Managing and coaching them to through their calls and other assigned tasks.
- Evaluate their performances and give feedback to leadership on common trends discovered while monitoring.
Technical Analyst – Wireless Network Response Team
Verizon Wireless
08.2010 - 03.2014
- Consultative role for advanced network issues and escalations. Development of support processes to efficiently address customer-facing issues.
- Monitor complex data and voice issues that were reported from our South Region call center. Monitored reported support groups with the use of Power Point and Excel programs. Responsible for handling technical support issues escalated by technical support representatives and gave positive feedback that would enhance their troubleshooting skills.
Education
Bachelor of Business Administration - BBA - Accounting
University of Arkansas at Little Rock
Associate of Sciences - AS - Business
University of Arkansas–Pulaski Technical College
Skills
- Account Receivables
- Account Reconciliation
- Accounts Payable
- Business Process
- Contact Center
- Customer Service
- Desktop Support
- Forecasting
- General Accounting
- Hardware
- Help Desk Support
- Internal Revenue Service
- Sales Tax
- Scheduling
- Tax Analysis
- Tech Support
- Time Management Skills
- Transaction Tax
- Use Tax
- Wireless
Certification
- Microsoft Certification Desktop Support Technician 2010
- A+ Certified 2009
Timeline
Accounting Analyst – Tax & Receivables
Nixon Power Services
08.2025 - Current
Tax Analyst
Windstream Communications
06.2023 - 08.2025
Financial Analyst II
Windstream Communications
02.2018 - 06.2023
Workforce Analyst
ABC Financial
08.2015 - 02.2018
Help Desk Technical Analyst
ABC Financial
12.2014 - 08.2015
Technical Analyst – Wireless Network Response Team
Verizon Wireless
08.2010 - 03.2014
Associate of Sciences - AS - Business
University of Arkansas–Pulaski Technical College
Bachelor of Business Administration - BBA - Accounting
University of Arkansas at Little Rock