Experienced retail leader with a strong background in store operations, inventory control, staff scheduling, and team development. Known for improving processes, maintaining compliance, and keeping daily operations running smoothly.
Overview
26
26
years of professional experience
Work History
General Store Manager
Rebel's Gas Station
Las Vegas, Nevada
06.2024 - 12.2025
Oversaw daily operations of the store, including inventory, supply restocking, cash-handling of up to $10,000 daily and assisting customers.
Recruited, hired, trained, and managed staff to build an effective team and enhance customer service.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Maintained accurate inventory, sales, and personnel records to support operational decision-making.
Identified operational issues and implemented process improvements that enhanced workplace safety and productivity.
Inspected store premises regularly to maintain cleanliness and a safe working environment.
Ensured compliance with all safety regulations and procedures in the store.
Resolved customer complaints promptly and professionally.
General Manager
Terrible Herbst Convenience Store
Las Vegas, Nevada
10.2020 - 06.2024
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Led hiring, scheduling, and training efforts for store associates and shift leads to build a competent team.
Guided management and supervisory staff to streamline operations and ensure adherence to company standards.
Created schedules and monitored payroll to remain within budget.
Reviewed daily reports, cash drawers, and shift paperwork for accuracy.
Coordinated vendor deliveries and optimized product displays and promotional merchandising to enhance customer experience.
Resolved customer concerns and supported service standards across Terrible Herbst location.
Ensured compliance with local health department regulations regarding food safety standards.
Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
Lead Line Cook
Country Villa Rehabilitation Center
San Diego, California
08.2005 - 02.2020
Coordinated food production with nursing staff and dietary team to ensure timely delivery of meals meeting residents' dietary needs.
Supervised kitchen workflow during meal service in rehabilitation center’s dietary department.
Trained kitchen staff on safe food handling and preparation procedures to maintain high food safety standards.
Guided kitchen staff in food preparation techniques and best practices. in cooking skills and kitchen maintenance, enhancing food quality and team performance.
Prepared therapeutic meals following dietary guidelines for rehabilitation center residents.
Followed proper food handling methods and maintained the correct temperature of food products.
Ensured proper food safety standards were met at all times.
Certified Nursing Assistant
Country Villa Rehabilitation Center
San Diego, California
08.2002 - 07.2005
Monitored vital signs and promptly communicated changes to nursing staff to ensure timely interventions.
Repositioned residents and maintained skin care to support pressure injury prevention.
Transferred residents using gait belts, wheelchairs, and lifts safely.
Assisted with ambulation of patients utilizing appropriate equipment safely.
Assisted rehabilitation residents with bathing, dressing, and personal hygiene at country villa.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Responded to call lights and assisted residents with toileting needs promptly.
Responded quickly to emergency situations involving sudden illness or injury.
Recorded daily care observations and updated resident charts for nursing review.
Maintained detailed records of patient care and condition for accurate assessment and continuity of care.
Maintained accurate patient records and updated the healthcare team on patient status.
Observed and reported unusual symptoms and changes to the charge nurse.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Sales Floor Stock Clerk
Albertsons Grocery Store
Costa Mesa, California
07.2001 - 08.2002
Maintained inventory of merchandise on the sales floor and restocked items.
Monitored the sales floor for out-of-stock items and removed expired or damaged goods to maintain product quality.
Assisted customers with product locations and store questions
Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
Developed knowledge about products and sales items to answer customer questions.
Operated cash register, handled cash transactions, and provided customer service at checkout counter.
Received deliveries from vendors, verified contents against invoices, recorded shortages and overages, then stored items properly in a warehouse or back-room areas.
Pulled stock from pallets and organized items in storage areas
Organized storage space to enhance accessibility of products by creating clear aisles.
Inspected returned merchandise for damages prior to restocking it onto the sales floor.
Updated pricing information using a computer system or manual tags according to company policy.
Reported low inventory and damaged goods to department supervisors
Generated detailed reports on stock levels and sales activities to support informed decision-making.
Built and maintained relationships with peers and upper management to drive team success.
Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
Security Screener
Southwest Airlines
San Diego, California
03.2000 - 07.2001
Screened passengers and baggage at Southwest Airlines security checkpoints.
Verified identification and travel documents before passenger entry.
Inspected carry-on items for prohibited Southwest Airlines security threats.
Monitored airport areas to identify and address safety concerns and suspicious activity.
Applied federal screening procedures and company safety standards.
Communicated effectively with customers regarding security policies and procedures.
Coordinated with law enforcement to investigate and resolve security incidents effectively.
Managed access points to ensure security at the facility. and exit points, secured premises and personnel by patrolling property, inspected buildings and equipment and continually observed for safety or security hazards.
Report any security violations or suspicious activities to superiors immediately.
Investigated reports of theft or vandalism on the property.
Enforced safety regulations within the airport premises.
Monitored surveillance equipment to identify suspicious activity.
Analyzed data from CCTV footage and other sources to detect potential security threats.
Maintained security and safety focus and awareness and adhered to security screening protocols while working in a stressful environment with disruptive and angry passengers.
Education
High School Diploma -
Mt. Miguel High School
San Diego, CA
06-1994
Some College (No Degree) - Certified Nurse Assistant
Regional Occupational Program
Costa Mesa, CA
Skills
Retail operations
Inventory control
Cash handling
POS systems
Staff scheduling
Payroll administration
Vendor management
Loss prevention
Operations oversight
Staff management
Training and mentoring
Team leadership
Leadership development
Customer service management
Conflict resolution
Regulatory compliance
Staff performance improvement
Timeline
General Store Manager
Rebel's Gas Station
06.2024 - 12.2025
General Manager
Terrible Herbst Convenience Store
10.2020 - 06.2024
Lead Line Cook
Country Villa Rehabilitation Center
08.2005 - 02.2020
Certified Nursing Assistant
Country Villa Rehabilitation Center
08.2002 - 07.2005
Sales Floor Stock Clerk
Albertsons Grocery Store
07.2001 - 08.2002
Security Screener
Southwest Airlines
03.2000 - 07.2001
High School Diploma -
Mt. Miguel High School
Some College (No Degree) - Certified Nurse Assistant