Tyrone Stokes Jr.
Chicago,IL
Summary
I am a talented and ambitious individual with a strong aptitude for technology. I am keen to start my professional career. I am eager to have further training in customer service and will do well in a fast-paced working environment. Articulate communicator who thrives in results-driven, team-oriented environments. Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Google
Chicago, IL
09.2022 - Current
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Security and Desk Clerk
Chicago Public Schools
Chicago, IL
03.2021 - 06.2021
- Checking people into the building amid health crisis
- Watching over students in the building as they attended their classes in designated areas
- Helping administration with tasks in the main office
Salesperson
Vector Marketing
Chicago, IL
11.2020 - 02.2021
- Sold $10,000 my first 10 days after training
- Did demonstrations of using the product
- Facilitated the ordering of products by customers
- Acquiring referrals from customers to continue demo to new prospects
- Presidents Club letter from the president of Vector Marketing for $10,000 in 10 days
Cadet in CPFTA Program
The Chicago Police and Firefighter Training Academy (CPFTA)
Chicago, IL
01.2018 - 01.2020
- Firefighter Course Content
- Chicago Fire Department current practices and procedures
- Standard operating procedures and chain of command
- Incident management roles
- Development and evolution of fire science
- Sources of heat and heat transfer
- Soft skills training
- Team building activities
- CPR and First Aid
- Police Course Content
- Role of preliminary investigator (police investigator)
- Organizational matrix chain of command
- Conflict resolution and self-defense
- Report writing and computer technology in law enforcement
- Radio Communications
- Arrest, searching, evidence collection and interrogation
- Courtroom preparation and professionalism
- Physical fitness training and the Law Enforcement Power Test of Illinois
- Team building activities
- Use of computer technology to solve crime
Education
Chicago Public School High School Diploma -
Gwendolyn Brooks College Preparatory Academy
06.2020
Chicago Police and Firefighter Training Academy Graduate (CPFTA) -
06.2020
Skills
- Flexible
- Teamwork
- Time Management
- Integrity
- Responsible
- Adaptable
- Avid Learner
- Problem Solver
- Results Driven
- Project Management
- Customer Service
- Detail Oriented
- Critical Thinking
- Interpersonal Skills
- Problem-Solving
- Relationship Building
- Project Coordination
- Strategic Planning
Certification
- 10 Hour Occupational Health and Safety Certification (OSHA)
- Perc – Unarmed Security Guard License
- Cyber Security Safety Certification
Accomplishments
- Peer Bonus from my team for my support in hosting our only US Based Google Champions Symposium
References
References available upon request.
Timeline
Program Manager
Google
09.2022 - Current
Security and Desk Clerk
Chicago Public Schools
03.2021 - 06.2021
Salesperson
Vector Marketing
11.2020 - 02.2021
Cadet in CPFTA Program
The Chicago Police and Firefighter Training Academy (CPFTA)
01.2018 - 01.2020
Chicago Public School High School Diploma -
Gwendolyn Brooks College Preparatory Academy
Chicago Police and Firefighter Training Academy Graduate (CPFTA) -
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