Tyrone Talbert
Spring,TX
Summary
Retail and customer service leader with 15+ years of experience delivering exceptional service, consistently recognized by employers as “second-to-none.” Proven sales leader with strong expertise in customer service, client relations, sales, and merchandising.
Overview
40
40
years of professional experience
Work History
Operations Manager
Burlington
The Woodlands, TX
08.2025 - Current
- Led and coached receiving associates to streamline merchandise flow from the receiving area to the sales floor, enhancing operational efficiency and product availability.
- Directed end-to-end operational execution, ensuring compliance with SOP's and maintaining continuous process flow efficiency.
- Reviewed operational reports and records to ensure compliance with company policies, procedures, and performance standards.
- Supported store leadership in workforce planning, talent acquisition, interviewing, onboarding, training and succession planning initiatives.
Operations Manager
TJX Companies
Houston, TX
04.2022 - 08.2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Co-Manager
Express
Cyprus
11.2018 - 04.2022
- Perform management duties and tasks according to company policies and procedures.
- Facilitate maximization of organizational performance
- Coach, develop and maximize the success of all associate.
- Maximize sales potential by coaching associate behaviors on the sales floor and in the stockroom.
- Succession planning and retain top talent.
Senior Team Leader
Target
Houston
01.2017 - 11.2018
- Responsible for teaching, developing and training team to deliver on all Target-brand promises in freshness, overall brand standards, guest experience, store process & procedures.
- In addition to owning specific food areas of the store, responsible for executing duties as Leader on Duty when scheduled, which encompasses complete autonomy in overseeing total store operations and team on duty.
- Routinely accountable for coaching and evaluating team members' performance.
- Increased sales by 17 percent over a two-year period.
- Monitored multiple databases to keep track of all company inventory.
- Interviewed, hired and trained new quality customer service representatives.
Store Manager
Ross Dress for Less
Woodlands
12.2015 - 01.2017
- Hired in as store manager in training.
- Completed series of training sessions to advance to store manager.
- Later promoted to position of senior store manager.
- Designed and implemented customer satisfaction metrics.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Identified key growth opportunities for company through implementation of marketing ideas based in researched and cumulative experiences.
- Reorganized sales floor to meet company demands.
- Trained new managers on store procedures and policies.
Manager
The Home Depot
Houston
01.2012 - 12.2015
- Joined as assistant manager and achieved success through a series of increasingly responsible projects based on strong team leadership, operating procedures, passion, and overall performance.
- Responsible for four departments encompassing all facets of operations.
- Achieved Department Manager of the Year for increased sales in multiple departments by training staff on appropriately handling difficult and complicated sales.
- Conducted store inventories once per year.
- Expert knowledge on flooring, cabinets, millwork, building materials, appliances, home decor, lighting, plumbing, garden, In-Store ProServices, installed sales, special order sales, In-Home Project Sales, extended protection plans and credit.
Manager
Lowes Home Improvement
Houston
01.2007 - 01.2012
- Worked in all departments
- Nursery certified
- Promoted to assistant manager
- Worked closely with the district manager to formulate and build the store brand.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Trained staff to deliver outstanding customer service.
- Completed weekly schedules according to payroll policies.
- Designed displays to make the store experience interactive and engaging.
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
Assistant Manager
Academy Sports + Outdoors
Houston
01.2005 - 01.2007
- Addressed customer inquiries and resolved complaints.
- Resolved an average of ten customer complaints per month regarding sales and service.
- Generated monthly and annual sales reports.
- Delivered excellent customer service by greeting and assisting each customer.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Wrote order supply requests to replenish merchandise.
Manager
Walmart Supercenter
Houston
01.2003 - 01.2005
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated into strategic plans.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Designed and implemented customer satisfaction metrics.
- Stocked and restocked inventory when shipments were received.
- Enhanced customer experience by addressing feedback and implementing service improvements.
- Reorganized the sales floor to meet company demands.
Store Manager
Finish Line
Houston
01.2000 - 01.2003
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Trained in negotiations and time management
- Opened a new store location and assisted in recruiting and training new staff
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed a series of training sessions to advance from assistant manager to store manager
- Surpassed revenue goals in four consecutive quarters.
Sergeant Promotable
US Army
01.1987 - 01.1997
- Wire Systems Installer
Education
Associate of Applied Science -
Houston Community College
Houston, TX01-2007
High School Diploma -
Westbrook High School
Houston, TX01-1987
Skills
- Operations management
- P&L management
- Human resources management
- Team building
- Experienced leader
- Exceptional time-management skills
- Talent development
- Skilled multi-tasker
- Inventory control
- Calm under pressure
- Merchandising expert
- Risk Management
- Onboarding and Orientation
- Problem-Solving
- Customer service
Accomplishments
- Promoted to store manager after six months.
- Interviewed over 150 people and successfully staffed four new store locations, six months into assistant manager position.
- Awarded “Top Sales Manager of the Year” in 2014.
- Developed and implemented new loss-prevention methods which resulted in 10 percent reduction in shrinkage rates.
- Increased checkout accuracy from 75 percent to 99 percent by improving cashier training.
Timeline
Operations Manager
Burlington
08.2025 - Current
Operations Manager
TJX Companies
04.2022 - 08.2025
Co-Manager
Express
11.2018 - 04.2022
Senior Team Leader
Target
01.2017 - 11.2018
Store Manager
Ross Dress for Less
12.2015 - 01.2017
Manager
The Home Depot
01.2012 - 12.2015
Manager
Lowes Home Improvement
01.2007 - 01.2012
Assistant Manager
Academy Sports + Outdoors
01.2005 - 01.2007
Manager
Walmart Supercenter
01.2003 - 01.2005
Store Manager
Finish Line
01.2000 - 01.2003
Sergeant Promotable
US Army
01.1987 - 01.1997
High School Diploma -
Westbrook High School
Associate of Applied Science -
Houston Community College