Tyrone Williams
Mansfield,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Driver
Uber Eats
Dallas, TX
06.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Inside Sales Representative (Remote)
ADT Security
Irving, TX
01.2022 - 07.2022
- Answered customers' questions regarding products, prices, and availability.
- Crossed $150,000 in closed sales in 3 months
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Worked with management team to improve sales protocols.
- Provided direct training to new hire classes in the form of example calls.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Delivery Expert
Domino's Pizza
Mansfield, TX
03.2020 - 02.2021
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Server
Studio Movie Grill
Dallas, TX
05.2015 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported the needs of the 30- person wait staff who attended to specific needs of 1000-2000 customers daily for an American restaurant and theatre with intentionality.
Education
Bachelor of Applied Arts And Science - Data Science
08.2017 - Current
- Continuing education in Social Media Management
- Continuing education in Python Development
- Continuing education in Data Science (via Coursera)
Associate of Applied Science - Information Technology
01.2016 - 05.2017
High School Diploma -
08.2012 - 06.2016
Skills
Strategic planning
Content Creation
I enjoy personally curating content for music producers and musicians. This involves highlighting new trends in the musical culture, creating music production tutorials and posting engaging and entertaining content for a musically inclined target audience. I have also been working with other content creators, businesses and photographers to bring their brands online as well.
Timeline
Inside Sales Representative (Remote) - ADT Security
01.2022 - 07.2022
Driver - Uber Eats
06.2021 - Current
Delivery Expert - Domino's Pizza
03.2020 - 02.2021
University of North Texas - Bachelor of Applied Arts And Science, Data Science
08.2017 - Current
Tarrant County College District - Associate of Applied Science, Information Technology
01.2016 - 05.2017
Server - Studio Movie Grill
05.2015 - 03.2020
Mansfield High School - High School Diploma,
08.2012 - 06.2016
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