Tyrone Stewart
The Bronx,New York
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
15
15
years of professional experience
Work History
Customer Advocate
Modivcare
New York, NY
10.2022 - Current
- Checking the daily schedule and ensuring that all members are assigned to a transportation provider based on assignment given.
- Routing member trips in a timely manner.
- Utilized job-related software to prepare changes to system records whenever necessary.
- Oversee schedule routes to ensure appropriate coverage by transportation providers.
- Effectively resolve complaints by working closely with customers and Transportation providers (TPs).
Customer Service Officer
Passport Immigration and Citizenship Agency(PICA)
03.2018 - 07.2022
- Receive applications for processing and ensure 100% compliance
- Process applications within seven (7) minutes
- Identify fraudulent documents and forward to supervisor immediately
- Increase customer satisfaction by resolving non-compliant issues in a timely manner
- Follow confidentiality policies outlined by PICA
Quality Control Officer
Passport Immigration and Citizenship Agency(PICA)
02.2012 - 02.2018
- Ensure passports produced are of world class standard.
- Check passports for accuracy and detect fraudulent supplementary documents.
- Accounting for and distributing completed documents to the correct department for issuance or delivery.
IT Technical Support Specialist
Startek Enterprise (Part-Time)
09.2015 - 12.2015
- Resolve customers' issues on a first call basis
- Handle inbound technical calls effectively and efficiently through the use of proactive customer service.
- Provide over the phone technical troubleshooting procedures.
- resolves customers' questions / concerns efficiently and effectively through the use of active listening.
Data Capture Technician
Passport Immigration and Citizenship Agency(PICA)
08.2008 - 02.2012
- Detect and log all non-compliant applications.
- Log hundred plus applications on the Passport Database daily.
- Ensure the documents provided by applicants are authentic.
- Hand over completed applications to the next stage for passport production.
Education
BSc - Information Technology (Pending)
University of The Commonwealth Caribbean (UCC)
Kingston, JamaicaSkills
- Exceptional analytical and problem-solving skills
- Excellent customer service and interpersonal skills
- Effective communication skills, both oral and written
- Sound knowledge of the hardware, software, application and integration processes
- Sound knowledge of the process for the installation, configuration and maintenance of application software for multi-use computer systems
- Reliable & Trustworthy
- Basic Computer Skills
References
References Furnished Upon Request
Timeline
Customer Advocate
Modivcare
10.2022 - Current
Customer Service Officer
Passport Immigration and Citizenship Agency(PICA)
03.2018 - 07.2022
IT Technical Support Specialist
Startek Enterprise (Part-Time)
09.2015 - 12.2015
Quality Control Officer
Passport Immigration and Citizenship Agency(PICA)
02.2012 - 02.2018
Data Capture Technician
Passport Immigration and Citizenship Agency(PICA)
08.2008 - 02.2012
BSc - Information Technology (Pending)
University of The Commonwealth Caribbean (UCC)
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