Tyronne Joyner
Hope Mills,NC
Summary
Competent Telecommunications Technician bringing 13 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cable Technician position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Cable Technician
Netcom Cabling
Fayetteville, NC
05.2023 - Current
- Ensured that all installations met industry standards for safety and quality assurance.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Utilized knowledge of local building codes when performing work in order to meet safety regulations.
- Pull, terminate, and test Cat 6, Cat 5, and coax cables in hospitals, clinics, and some industrial places of business.
- Install patch panels, route, and terminate cat 6 wiring.
Broadband Technician III
Optimum
Greenville, NC
07.2011 - 05.2023
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Complied with all company quality, security and safety guidelines.
- Provided customer with information and requirements for all services.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Manager
Sonics Drive In
Greenville, NC
11.1999 - 07.2011
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Material Handler
Singer Furniture Company
Chocowinity, NC
08.1992 - 09.1994
- Attached identifying tags to containers to mark with identifying shipping information.
- Received and unpacked shipments and new equipment as directed.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Moved furniture and boxes using utility dolly and truck ramp.
- Maintained clean, orderly work environment free of hazards.
Education
No Degree - Electrical, Electronics Engineering Technologies
Pitt Community College
Winterville, NCSkills
- Outlet Installations
- Active Listening
- Reading Comprehension
- Service Configuration
- Customer Complaint Resolution
- Company Product Knowledge
- Work Orders
- Service Requests
- Equipment Maintenance and Installation
- Product and Service Troubleshooting
- Customer Service
- Installation and Configuration
- Product Specifications
- Cable arrangements
- System Configuration
- OSHA Compliance
- Vehicle Maintenance
- Troubleshooting skills
- Troubleshooting abilities
- Service Calls
- Customer Education
Certification
Broadband Premise Installer, Broadband Distribution Specialist
Timeline
Cable Technician
Netcom Cabling
05.2023 - Current
Broadband Technician III
Optimum
07.2011 - 05.2023
Assistant Manager
Sonics Drive In
11.1999 - 07.2011
Material Handler
Singer Furniture Company
08.1992 - 09.1994
No Degree - Electrical, Electronics Engineering Technologies
Pitt Community College
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