Tyshambria Gervin
Grayson,GA
Summary
Accomplished Customer Service Representative with a proven track record at Teleperformance, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in managing high-stress situations and boosting sales revenue by effectively addressing customer needs. Skilled in data entry and customer relations, achieving increased satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
03.2020 - 05.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Teleperformance
01.2015 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business Administration And Management
Albany Technical College
Albany, GA05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Certification
- Sales Manager Certificate
Timeline
Customer Service Representative
AT&T
03.2020 - 05.2024
Customer Service Representative
Teleperformance
01.2015 - 02.2020
Associate of Arts - Business Administration And Management
Albany Technical College
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