Tyshawnessy Peeler
Blacksburg,SC
Summary
Dynamic customer service professional with experience at Walmart and Sitel Call Center, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to inspect quality at Timkin Co, ensuring product excellence. Skilled in data entry, committed to delivering exceptional service and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
02.2024 - 04.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Stocked shelves , unloaded and sorted the trucks
Customer Service Representative
Sitel Remote Support
04.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Control Inspector
Timkin Co
06.2019 - 04.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Crest High School
Boiling Springs, NC06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Walmart
02.2024 - 04.2025
Customer Service Representative
Sitel Remote Support
04.2022 - 02.2024
Quality Control Inspector
Timkin Co
06.2019 - 04.2022
High School Diploma -
Crest High School
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