Tyshea Greene
Summary
Results-driven professional known for exceptional productivity and efficiency in task completion. Specialize in customer relationship management, financial advising, and risk assessment. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and satisfaction.
Overview
8
8
years of professional experience
Work History
Cross Skilled Specialist
JPMorganChase
03.2024 - Current
- Provide exceptional service to high-end/affluent clientele, ensuring their banking and credit card needs were met with the highest level of professionalism and efficiency
- Assisted customers with account inquiries, transfers, online banking questions, and other banking needs.
- Educated customers about different banking services such as online banking, debit cards, credit cards.
- Identified customer needs and recommended appropriate banking solutions.
- Provided customers with on-the-go banking services through mobile devices.
- Utilized computer system to access customer accounts and process banking transactions.
- Took ownership of customer interactions, ensuring respectful and empathetic responses
- Navigated multiple technologies, showcasing resiliency and adaptability in fast-paced environment
Relationship Banker
Bank of America
Nottingham
05.2022 - 02.2024
- Build relationships with clients through a consultative questioning approach, fostering trust and loyalty.
- Engaged and educated clients on conducting banking transactions using self-service technologies, enhancing client independence.
- Process transactions accurately and efficiently to build client confidence and trust
- Managed cash drawer, ensuring proper balancing at the beginning and end of shifts.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Armed Guard
Loomis Armored
Nottingham
05.2022 - 06.2022
- Picked up and delivered customer change orders and deposits
- Serviced ATM machines on a set schedule by re-supplying, retrieving deposits, and balancing machines to maintain operational integrity.
- Drove automatic shift vehicles weighing 8,000 to 36,000 pounds along designated routes
- Adhered to security protocols during cash handling activities.
- Loading/unloading vehicle cargo consisting of multiple bags and boxes of coins, weighing as much as 50 pounds per item.
- Counting items, recording amounts and serial numbers, signing and dating receipts and manifests, sorting individual cargo items by route.
- Managed cash transactions accurately during high-volume service periods.
- Safeguarded cash boxes at all times during transport between branches.
Security Officer
University of Maryland Medical Center
Baltimore
09.2020 - 04.2021
- Responded swiftly to security emergencies within the hospital involving violent or threatening patients.
- Dispatched officers and emergency services to incidents, ensuring rapid response and resolution of security violations
- Monitor, address and prioritize security and safety risks on a continual basis
- Conducted thorough investigations with detailed documentation to support security measures
- Coordinated and tracked law enforcement, fire rescue/EMS, and administrative information to enhance safety for staff, guests, and patients
- Monitor, dispatch and receive information, calls from police, fire rescue, air rescue
- External emergencies, such as assisting in providing aid for disaster victims
Customer Service Representative
Penn Parking Inc. University of Maryland
Baltimore
10.2018 - 04.2021
- Engaged customers with friendly and professional service to enhance their experience.
- Handled high volume of incoming calls to address customer inquiries and issues efficiently.
- Resolved customer complaints promptly, escalating to Site Managers as needed to ensure satisfaction.
- Greeted patrons to welcome them into company facilities.
- Receive payment by cash, check, credit cards, vouchers or automatic debits.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Issue receipts, refunds, credits or change due customers.
- Process and issue tickets to patrons who make use of company facilities.
- Prepare daily cashier reports.
- Count money in cash drawers at the beginning of shifts to ensure amounts are correct and that is adequate for change.
- Maintain clean and orderly work area.
Security Officer
University of Maryland, Baltimore
Baltimore
01.2019 - 07.2020
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Complete forms in accordance with company procedures
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Protect company’s assets relative to theft, assault, fire and other safety issues.
- Property patrol, follow procedures for various initiatives, including fire prevention and accident investigation.
- Access control
Education
Coppin Academy High School
05-2015
Skills
- Operational safety
- Risk management
- Process improvement
- Documentation accuracy
- Customer relations
- Service empathy
- Relationship management
- Conflict resolution
- Interpersonal skills
Timeline
Cross Skilled Specialist
JPMorganChase
03.2024 - Current
Relationship Banker
Bank of America
05.2022 - 02.2024
Armed Guard
Loomis Armored
05.2022 - 06.2022
Security Officer
University of Maryland Medical Center
09.2020 - 04.2021
Security Officer
University of Maryland, Baltimore
01.2019 - 07.2020
Customer Service Representative
Penn Parking Inc. University of Maryland
10.2018 - 04.2021
Coppin Academy High School