Summary
Overview
Work History
Education
Skills
Timeline
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Tysheka Nero

102 Calvary ,GA

Summary

Proven Patient Care Technician with a track record of enhancing patient satisfaction and streamlining healthcare workflows at Piedmont HealthCare. Skilled in vital signs monitoring and infection control, with a knack for compassionate care. Demonstrated ability to improve efficiency and patient outcomes, with a focus on empathy and technical proficiency in high-stress environments.

Overview

7
7
years of professional experience

Work History

Patient Care Technician

Piedmont HealthCare
08.2020 - 08.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Customer Service Representative

Teleperformance
08.2018 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Caregiver

Madison Heights Memory Care Community
08.2018 - 08.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Caregiver

Seniors Helping Seniors
08.2017 - 08.2019
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

PLC
Augusta, GA
05.2016

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing
  • Infection control standards

Timeline

Patient Care Technician

Piedmont HealthCare
08.2020 - 08.2024

Customer Service Representative

Teleperformance
08.2018 - 08.2024

Caregiver

Madison Heights Memory Care Community
08.2018 - 08.2023

Caregiver

Seniors Helping Seniors
08.2017 - 08.2019

PLC

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Tysheka Nero