Tysherra Labrooy
Millville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Assisted Living Center
Cherry Hill
01.2025 - 07.2026
- Assisted residents with daily living activities and personal care needs.
- Responded to resident inquiries and provided timely assistance and support.
- Coordinated communication between residents, families, and healthcare staff.
- Trained new staff on customer service protocols and best practices.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Upheld privacy and security requirements for customer information.
- Adhered to all company guidelines when interacting with customers.
- Managed incoming calls from customers in a professional manner.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Health Care DataWorks
San Francisco
09.2020 - 01.2025
- Assisted customers with inquiries regarding medical supplies and services.
- Processed orders and managed customer accounts using internal software tools.
- Resolved customer complaints effectively by providing timely solutions.
Customer Service Representative
Complete Care Medical Inc.
Cherry Hill
09.2020 - 08.2023
- Assisted customers with inquiries regarding medical supplies and services.
- Processed orders and managed customer accounts using internal software tools.
- Resolved customer complaints effectively by providing timely solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Millville Senior High School
Millville , NJSkills
- Order processing
- Customer account management
- Conflict resolution
- Internal software usage
- Technical support
- Problem solving
- Active listening
- Time management
- Interpersonal skills
- Customer communications
- Call center experience
- Problem-solving skills
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Advocate
Assisted Living Center
01.2025 - 07.2026
Customer Service Representative
Health Care DataWorks
09.2020 - 01.2025
Customer Service Representative
Complete Care Medical Inc.
09.2020 - 08.2023
Millville Senior High School