Tysianna Simpson
Celina
Summary
Results-oriented mortgage loan processor experienced in managing high-volume transactions and delivering exceptional customer service. Committed to maintaining compliance and streamlining workflows through effective communication with internal departments, ensuring timely loan closings and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Mortgage Loan Processor
Visio Lending
12.2025 - Current
- Review and verify borrower documentation to ensure compliance with regulations
- Collaborate with underwriters to resolve outstanding conditions, ensuring compliance and expediting loan approvals
- Manage timelines and deadlines for multiple loan transactions, ensuring efficient processing and timely closings
- Actively monitor the daily pipeline to ensure timely closings of loans in process
- Obtain and verify clearance of underwriting conditions to prepare loan file for submission and approval
- Submit detailed loan packages to underwriting department to facilitate approval or denial processes
- Develop relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines
- Maintain regular contact with customers throughout loan process, providing timely updates on progress and required documentation
- Assist Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary
- Resolve document discrepancies with customers in order to complete loan applications accurately
- Utilize loan processing software for data entry and to streamline workflow
Junior Mortgage Loan Processor
Visio Lending
03.2024 - 12.2025
- Collected necessary documents for loan files, ensuring timely progression through assigned tasks
- Reviewed loan files for errors before submission to Underwriting department
- Assessed Underwriting conditions and completed required steps for final clear to close
- Assisted senior loan processors in establishing new loan files, contributing to streamlined processing
- Coordinated communication among mortgage brokers, borrowers, account executives, and senior loan processors to maintain alignment on loan file status
Research and Resolution Specialist I
Achieve
06.2023 - 03.2024
- Conducted thorough research on various case types to resolve payment issues, engaging clients and creditors via phone and email.
- Reviewed and addressed payment inquiries from creditors, adhering to strict deadlines to maintain operational efficiency.
- Facilitated resolution of undelivered and returned check payments, ensuring timely follow-ups for client satisfaction.
- Managed inbound follow-up calls from clients and creditors to address payment concerns.
- Reviewed tax related documents to ensure settlement files were up-to-date
- Achieved daily and monthly performance metrics through effective task management.
Payment Processing Specialist I
Achieve
02.2023 - 06.2023
- Met and exceeded daily production goal of 30-40 payments
- Remitted payments on structured settlement agreements with creditors via inbound and outbound calls
- Managed assigned queue and workload to ensure timely resolution of payment requests
- Researched contact information for hard-to-reach creditors to facilitate timely payment remittance
- Analyzed clients' accounts to provide creditors with accurate information for successful payment processing
- Ensured quality, accountability and accuracy with every call and with every payment remitted
- Maintained compliance with approved procedures and policies
- Collaborated with teammates and leadership to execute team goals
- Navigated within multiple systems and programs
Junior Mortgage Loan Processor
IntelliLoan
Irving
11.2020 - 03.2022
- Maintained compliance with federal statutes covering VA, FHA and conventional loans
- Executed loan setup for incoming files, ensuring all documentation met requirements
- Managed conditions from underwriting, facilitating timely resolution for smoother loan processing
- Resolved borrower issues promptly through phone and email communication.
- Prepared file for final clear-to-close
- Reviewed financial statements and contacted institutions and borrowers to clarify details
- Collaborated with Loan Officers and senior loan processors to provide timely, accurate service for borrowers throughout entire mortgage process
- Created a role-specific training manual and trained new hires on position duties
Customer Service Representative
Tower Loan
Starkville
02.2020 - 10.2020
- Assessed customer needs and upsold various repayment options to maximize loan production, meeting and exceeding the monthly goal of 20 loans per month
- Answered inbound calls, directed to appropriate individuals, and took messages to ensure timely communication
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Documented customer conversations to track requests and solutions, enhancing service follow-up
- Reviewed customers' accounts and service histories to identify trends and issues
- Evaluated customer account information to assess current issues and determine potential solutions
- Completed 65% of branch's solicitation, collection, and verification calls, contributing to overall operational efficiency
Education
Bachelor of Arts - Political Science
Mississippi State University
Starkville, MS12-2019
Skills
- Customer relationship management
- Regulatory adherence
- Documentation review
- Problem-solving
- Analytical skills
- Attention to detail
- Organization
- Accountability
- Leadership
- Loan processing
- Compliance verification
- Loan file preparation
- Teamwork
- Communication
- Interpersonal skills
- Adaptability
- Flexibility
- Critical thinking
- Research
- Customer Service
- Time management
Timeline
Senior Mortgage Loan Processor
Visio Lending
12.2025 - Current
Junior Mortgage Loan Processor
Visio Lending
03.2024 - 12.2025
Research and Resolution Specialist I
Achieve
06.2023 - 03.2024
Payment Processing Specialist I
Achieve
02.2023 - 06.2023
Junior Mortgage Loan Processor
IntelliLoan
11.2020 - 03.2022
Customer Service Representative
Tower Loan
02.2020 - 10.2020
Bachelor of Arts - Political Science
Mississippi State University