Andrea Otero
Arvada,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure employment. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Senior Mortgage Loan Processor
Self Employed/Contract Loan Processor
01.1996 - 10.2022
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Education
Bachelor of Arts - Speech Communication & Technical Journalism
Colorado State University
Ft Collins, COSkills
- Strong Communication Skills
- Collaboration and Teamwork
- Time Management Capabilities
- Problem Solving Prowess
- Ethical conduct and integrity
- Proficient in Microsoft
- Customer Service
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Written Communication
- Analytical Skills
Timeline
Senior Mortgage Loan Processor
Self Employed/Contract Loan Processor
01.1996 - 10.2022
Bachelor of Arts - Speech Communication & Technical Journalism
Colorado State University
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