Tyson Amos
Scottsdale,AZ
Summary
Organized administrative and customer support professional with experience in operations management, client communication, and scheduling within a childcare setting. Skilled in managing high-volume tasks, maintaining accurate records, and fostering client relationships. Pursuing a remote role in customer support, administrative assistance, or operations to enhance efficiency and improve customer experiences.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Lead Teacher / Assistant Front Desk Manager
Kidworks Academy
01.2023 - 01.2025
- Managed daily care and supervision of 25+ children while maintaining a safe, structured, and organized environment
- Acted as primary contact for parents and prospective clients, fostering clear communication and nurturing long-term relationships
- Coordinated staff schedules and supported team operations to ensure consistent coverage and efficiency
- Assisted in onboarding processes and maintained compliance with organizational policies and procedures
- Resolved customer concerns professionally, enhancing client satisfaction and contributing to retention
- Processed payments and maintained financial accuracy while handling sensitive transactions through cash and credit systems
- Completed administrative tasks including data entry, digital record management, and document processing across multiple software systems
Education
High School Diploma -
NORTH POINTE PREPATORY
Phoenix, AZ 08.2016 - 01.2022
Skills
- Project Management
- Customer Engagement
- Customer service
- Leadership
- Effective Communication
- Time Management
- Teamwork
- Behavior Management
Languages
- English, Native
- Spanish, Intermediate
Timeline
Lead Teacher / Assistant Front Desk Manager
Kidworks Academy
01.2023 - 01.2025
High School Diploma -
NORTH POINTE PREPATORY
08.2016 - 01.2022