Tyson Gerhardt
Jacksonville,FL
Summary
Dedicated and customer-oriented manager with a strong focus on delivering exceptional service to promote customer loyalty and drive repeat business. Skilled in effectively managing resources to handle operational demands, ensuring optimal efficiency and productivity. Proven sales leader with sound judgment, and exceptional interpersonal communication skills.
Overview
31
31
years of professional experience
Work History
General Manager
Mellow Mushroom
01.2012 - Current
- Participated in the opening of 2 new stores within the franchise
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed new techniques to improve food quality and overall cleanliness
- Managed employee onboarding, training, reviews, and growth
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Miller's Ale House
01.2000 - 01.2012
- Rose through numerous positions within the restaurant to Assistant General Manager
- Trained new managers in 4 locations.
Line Cook
High Tides at Snack Jack's
01.1999 - 01.2000
- Prepared a large selection of seafood dishes.
Lifeguard, swim coach
Ramblewood Country Club
01.1994 - 01.1999
- Coached children ages 5-18 in summer swim league
- Maintained 4 large public pools.
Education
Associates of Liberal Arts -
Burlington County College
Pemberton, NJSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and coaching
Personal Information
Title: General Manager
Timeline
General Manager
Mellow Mushroom
01.2012 - Current
Assistant General Manager
Miller's Ale House
01.2000 - 01.2012
Line Cook
High Tides at Snack Jack's
01.1999 - 01.2000
Lifeguard, swim coach
Ramblewood Country Club
01.1994 - 01.1999
Associates of Liberal Arts -
Burlington County College
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