- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gym Workouts
- Virtual Reality
- Electronics and Circuit Building
- Outdoor Recreation
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Camping
- Music
- Interior Design
- Crafting and DIY Projects
Tyson Jensen
Riverton,UT
Summary
Proven Customer Service Associate at Walgreens, adept in CRM system proficiency and cross-functional team collaboration. Excelled in elevating customer satisfaction by resolving complex issues, underpinned by a foundation in plumbing apprenticeship, enhancing problem-solving skills. Achieved notable customer service accolades, demonstrating a blend of technical expertise and exceptional interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Plumbing Apprentice
A-Tom Plumbing & Heating
05.2023 - 08.2023
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Organized and moved materials from truck to job site to support project requirements.
- Safely handled tools and equipment in large-scale projects.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Inspected sewers and piping systems to assess quality and condition.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
Education
High School Diploma -
Riverton Highschool
Riverton, UT06-2025
Skills
- Point of sale systems
- CRM system proficiency
- Support case resolution
- Stock replenishment
- Cross-functional team collaboration
- Product merchandising
- Complaint handling
- Customer service
- Inventory control
- Complex Problem-solving
- Problem resolution
- Product knowledge
Certification
- Proficient in Accounting 1
- Proficient in General Financial Literacy
- Proficient in Business Management
- Proficient in Marketing 1
- Proficient in Real Estate
- Proficient in Hospitality and Tourism
- Proficient in Agriculture Science 1
- Utah State Food Handlers Permit
Interests
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
Plumbing Apprentice
A-Tom Plumbing & Heating
05.2023 - 08.2023
High School Diploma -
Riverton Highschool
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