Tyson Reynold
Fairfax,22030
Summary
Eager to master new skills and contribute positively to team goals. Boosted hotel security by implementing rigorous protocols and training, enhancing guest safety. Pioneered a team-focused approach to security, reducing incident response time by 30%. Maintain vigilant oversight of hotel premises to ensure the safety of up to 500 daily guests. Work closely with management to align security measures with hotel operations effectively. Passionately lead security initiatives, ensuring a secure environment for guests and staff.
Self-motivated professional seeking for a Front Desk Associate/Customer Service position to provide excellent and consistent administrative and customer service experience through problem solving and communication with all current and potential customers.
Overview
14
14
years of professional experience
Work History
Security
Jefferson Hotel
04.2019 - Current
- Eager to master new skills and contribute positively to team goals
- Boosted hotel security by implementing rigorous protocols and training, enhancing guest safety
- Pioneered a team-focused approach to security, reducing incident response time by 30%
- Maintain vigilant oversight of hotel premises to ensure the safety of up to 500 daily guests
- Work closely with management to align security measures with hotel operations effectively
- Passionately lead security initiatives, ensuring a secure environment for guests and staff.
Front Desk Associate
LA Fitness
Montgomery County, Maryland
06.2018 - 03.2019
- Enthusiastically greeted each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
- Provided security and control to the front door and retail area of the facility
- Personally, checked each member into the gym using the proper check-in procedures
- Monitored check-ins to identify delinquent accounts and notifies Gym Operations Supervisor
- Registered all guests into the gym using proper registration procedures
- Ensured that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner
- Answered phone in a professional and courteous manner and used proper phone greeting techniques
- Addressed caller's requests and/or takes appropriate messages noting caller's name
- Registered all telephone inquiries in the script pad and in the Master Production Binder and transferred called to appropriate fitness consultant
- Responded immediately to member requests, inquiries and concerns
- Maintained neat appearance and wear proper uniform attire with nametag while on duty
- Cleaned and maintains the front desk area according to Company standards
- Responsible for gym walk-thru as designated in walk-thru log
- Followed proper opening and closing procedures as instructed in the FDA training manual
- Logged all maintenance concerns that are reported
- Followed and reports any safety concerns
- Notified management of gym incidents that requires incident reports
- Worked when scheduled and adheres to company attendance policies
- Performed other reasonable work assignments as directed by supervisor
- Supervisor to include but not limited to light cleaning and picking up of weights.
Security Guard
CES Security
Silver Spring, MD
03.2018 - 05.2018
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Ensured the security, safety and well-being of all personnel, visitors and the premises
- Provided excellent customer service
- Adhered to all company service and operating standards
- Remained in compliance with local, state and federal regulations
- Prevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Completed reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributed to team effort by accomplishing related results as needed
- Responded to emergencies to provide necessary assistance to employees and customers
- Protected the company's assets relative to theft, assault, fire and other safety issues
- Maintained organization's stability and reputation by complying with legal requirements
- Followed procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.
Usher
Paragon Theaters
Newport News, VA
05.2016 - 10.2016
- Greeted Customers and visitors in a professional manner
- Provided movie, special event, and general theatre information
- Suggested alternative movie selections, as appropriate
- Entered ticket sale, accepts payment, processes transaction, and makes correct change
- Prevented underage children from seeing adult audience (R-rated and NC-17 rated) movies
- Complied with film studio admittance policies, including any pass and/or discount ticket restrictions
- Processed pass admissions
- Voided passes, coupons, and discount tickets after the transaction has finished
- Processes refunds when necessary and completes any required forms
- Answered telephone in a professional manner
- Responsible for cash balance at end of shift
- Updated box office marquees and displays
- Watched for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reported to management
- Performed other work-related duties as assigned.
Brand Ambassador
USTA
Flushing, NY
06.2012 - 09.2015
- Provided guests services assistance to U.S
- Open patrons including planned events, location of specific matches, raffle questions, concessions stands, restroom, etc
- Assisted other USTA (United States Tennis Association) staff with various tasks such as; crowd control, crowd movement, ticket box office, security check points, etc
- Facilitated celebrity meet-and-greet via protocol, activation site setup, verifying guests' access
- Maintained high level of positive, outgoing, and energetic demeanor to provide friendly atmosphere.
Construction Apprentice
Reynold & Reyes Construction
Corona, NY
06.2010 - 08.2011
- Assisted in building structures for residential, business, and construction sites
- Performed independent tasks per set guide lines such as: painting, tiling, cabinetry, fixture installation
- Assisted the moving of in-home appliances, stripping sites, and waste management
- Documented site progress made via daily recording in company software system
- Removed hazardous materials.
Education
Associates of Science - Political Science, Applied Science, General Studies
Allegany College of Maryland
05.2014
Bachelor of Art - Broadcasting (Production Concentration)
Western Illinois University
Skills
- Customer Service
- Microsoft Office
- Scheduling
- Hospitality
- Problem Solving
- Conflict Resolution
- Multitasking
- Communication
- Social Media
- Typing
- Quick Learning
Additional Information
NEBL (NORTH EUROPEAN BASKETBALL LEAGUE) - TEAM: BELIZE HURRICANES, NEBL championship, First year of professional basketball, Block leader, Trained six hours for three to four days, 6.9" power forward/center, NEBL All Star participant, DISC JOCKEY - WIUS 88.3 THE DOG, Assisted in hosting and audio production activities during two hours on campus radio program, Produced and provided commentary; utilized various specialized equipment and programs including video camera, tripod, clipon and handheld microphones, Final Cut Pro, Adobe Audition, etc, News Team Anchor and searched for local news stories to broadcast for WIU News
Timeline
Security
Jefferson Hotel
04.2019 - Current
Front Desk Associate
LA Fitness
06.2018 - 03.2019
Security Guard
CES Security
03.2018 - 05.2018
Usher
Paragon Theaters
05.2016 - 10.2016
Brand Ambassador
USTA
06.2012 - 09.2015
Construction Apprentice
Reynold & Reyes Construction
06.2010 - 08.2011
Associates of Science - Political Science, Applied Science, General Studies
Allegany College of Maryland
Bachelor of Art - Broadcasting (Production Concentration)
Western Illinois University