Tyson Stiggins
Summary
A results-driven customer support and business development professional with six years of SaaS and B2B industry experience. Extensive client-facing experience, substantial to manage an annual recurring revenue of over $2,000,000. Excellent communication and interpersonal skills, eager to advance a career in business development and excel in management-level opportunities.
Overview
8
8
years of professional experience
Work History
Client Success Manager
Medium Giant (Distribion)
07.2022 - 02.2024
- Built, grew and nurtured 50+ enterprise-level accounts through partnering with Directors of Client Deployment for technical logistics and deepened relationships through continual interactions with key Clients.
- Continuously reviewed account health for all clients assuring all contracts were up to date and current. Wrote up contracts and addendums to insure statements of work, financial documents and data was up to date and relevant.
- Approved revenue and invoicing for all Distribion Monthly Recurring Revenue projects; partnered with Directors of Client Deployment for validation of Non-Recurring Cost project revenue.
- Collaborated with sales, management and product teams to address customer success objectives.
Client Success Manager
DealerOps
11.2019 - 04.2022
- Served as the lead point of contact for over 130 client accounts and oversaw all management matters.
- Handled the onboarding of new dealerships by creating user accounts and providing training for employees.
- Built and maintained strong, long-lasting client relationships to over 130 accounts, without ever losing a client.
- Forecasted and tracked key account metrics (e.g Quarterly sales results and annual forecasts). While preparing timely reports on account statuses to management and sales teams.
- Collaborated with sales team to identify growth opportunities within territories.
- Provided 100's of trainings to clients by means of GoToMeeting/Zoom.
- Traveled onsite to client's dealerships around the country to train clients in software systems.
Management Intern
Enterprise
05.2019 - 08.2019
- Finished in the top 15% of sales for the Utah and Southern Idaho region.
- Played a key role in branch's increase in customer service quality index score from 80 to 90 during my time there
- Prepared and presented comprehensive reports to upper management and audit team covering regional issues and recommendations.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor.
- Achieved substantial increase in customer satisfaction by using market expertise and business knowledge to make proactive decisions.
Business Development Intern
Progrexion
08.2016 - 01.2017
- Analyzed and updated business relationships through SalesForce.
- Planned client relationship-cultivating events to promote band growth, resulting in expansion of clientele.
- Tracked the sales data to assess trends and make proactive strategy changes.
- Attended meetings/demos with the Senior Director of Business Development and potential clients.
Education
Marketing and Business Development -
University of Utah David Eccles School of Business
Salt Lake City, Utah08.2019
Skills
- Customer Relationship Management (CRM)
- Account Management
- Communication and Interpersonal Skills
- Digital Marketing
- Negotiation and Contracts
- Cross-functional Collaboration
- SaaS Expertise
- Upselling and Cross-selling
- Client Onboarding
- Strategic Planning
- Salesforce
- Microsoft and Google Office
Network - LinkedIn
www.linkedin.com/in/tyson-stiggins/
Timeline
Client Success Manager
Medium Giant (Distribion)
07.2022 - 02.2024
Client Success Manager
DealerOps
11.2019 - 04.2022
Management Intern
Enterprise
05.2019 - 08.2019
Business Development Intern
Progrexion
08.2016 - 01.2017
Marketing and Business Development -
University of Utah David Eccles School of Business
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