Ty Thompson
Rockwall,TX
Summary
Dynamic professional with a proven track record at Hopdoddy Burger Bar, excelling in high-volume environments and boosting sales through exceptional customer service. Adept at multitasking and fostering team collaboration, I've significantly enhanced guest satisfaction and loyalty. Skilled in both drink crafting and sales strategies, my approach has consistently maximized profits and streamlined operations.
Overview
7
7
years of professional experience
Work History
Bartender
Hopdoddy Burger Bar
12.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Salesperson
Alderson Mercedes
02.2018 - 05.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor Of Business Administration And Management - Business.
Texas Tech University
Lubbock, TX05.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Hopdoddy Burger Bar
12.2021 - Current
Salesperson
Alderson Mercedes
02.2018 - 05.2020
Bachelor Of Business Administration And Management - Business.
Texas Tech University
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