TYTEYANA WEST
Irving,TX
Summary
Results-driven Inside Sales professional currently completing Texas Real Estate License with over five years of experience in customer service, leasing office support, resident relations, and high-volume inbound lead management. Proven success managing client relationships from initial inquiry to lease execution, conducting needs assessments, providing personalized apartment recommendations, and maintaining consistent follow-up via phone, text, and email. Thrives in commission-based, fast-paced real estate environments focused on client satisfaction and conversion.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Healthcare Customer Service Representative
Sagility
Dallas, USA
10.2024 - 02.2025
- Managed high-volume inbound leads and client communications via phone and digital platforms
- Built rapport quickly through empathetic listening and consultative communication
- Documented all interactions accurately within CRM systems
- Maintained performance metrics while delivering high-quality customer experiences
Front Desk Clerk (Temp) - Leasing Office
Dallas, USA
03.2022 - 05.2022
- Served as first point of contact for residents and prospective renters
- Assisted with apartment inquiries, leasing information, and tour coordination
- Maintained visitor logs, access control, and package management systems
- Supported leasing operations and resident satisfaction initiatives
Customer Technical Support Representative
Teleperformance
, Remote
12.2021 - 03.2022
- Provided customer support and account assistance in a fast-paced call center environment
- Utilized CRM tools to track cases and follow up on unresolved issues
Customer Service Representative
Genpact
Richardson, USA
09.2019 - 01.2020
- Assisted clients with premium credit card account management and payments
- Resolved escalated issues while maintaining customer satisfaction and compliance
Education
Texas Real Estate License -
Kaplan University
Davenport, IA 05.2025 - 02.2026
High School Diploma -
Seagoville High School
Dallas, TXSkills
- Customer service
- Sales techniques
- CRM systems
- Communication skills
- Conflict resolution
- Time management
- Local area expertise
- Marketing
- Fair housing compliance
- Financial budgeting and reporting
- Maintenance scheduling
- Administrative support
- Adaptable
- Leasing and sales
- Business administration
- Knowledge of Texas real estate laws
- Customer service-focused
- Leasing operations
- Rent collection
- Skilled multi-tasker
- Accounting operations
- Entrepreneurial
- Property management expertise
- Commercial property
- Property tours and inspections
- Software utilization
- Brand management
- Promotional campaigns
- Social Media Marketing
- Lead Generation
- Personal Brand Growth
- Content Creation
- Client Conversation
Certification
- Principles of Real Estate 1 |2025 RE LIC TX
- Principles of Real Estate 2 |2025 RE LIC TX
- Law of Agency |2026 RE LIC TX
- Law of Contracts. |2026 RE LIC TX
Timeline
Texas Real Estate License -
Kaplan University
05.2025 - 02.2026
Healthcare Customer Service Representative
Sagility
10.2024 - 02.2025
Front Desk Clerk (Temp) - Leasing Office
03.2022 - 05.2022
Customer Technical Support Representative
Teleperformance
12.2021 - 03.2022
Customer Service Representative
Genpact
09.2019 - 01.2020
High School Diploma -
Seagoville High School