Tytiana Jackson
Avondale,AZ
Summary
Dynamic professional with a proven track record at Estrella Health & Rehab, excelling in customer service and food handling safety. Demonstrated ability to enhance participant engagement and satisfaction through creative planning and relationship building. Skilled in program development and event planning, significantly improving the quality of life for residents with a flexible and results-driven approach.
Overview
6
6
years of professional experience
Work History
Activities Assistant
Estrella Health & Rehab
Avondale, AZ
09.2023 - 08.2024
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
Dietary Team Leader
Estrella Health & Rehab Center
03.2023 - 09.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Paraprofessional Educator
Pine Ridge Prep Preschool
01.2019 - 08.2019
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
Customer Service Representative
Tivity Health
02.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Housekeeping
Homewood inn suites
Avondale, AZ
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Pike High School
Indianapolis, IN06.2017
Skills
- Customer Service
- Relationship Building
- Food Handling Safety
- Scheduling and Planning
- Computer Skills
- Sanitization
- Senior living experience
- Creative Planning
- Flexibility
- Documentation skills
- Event Planning
- Program Development
Accomplishments
• some college credits for childhood education major.
• healthcare experience (CNA certification)
Timeline
Activities Assistant
Estrella Health & Rehab
09.2023 - 08.2024
Dietary Team Leader
Estrella Health & Rehab Center
03.2023 - 09.2023
Customer Service Representative
Tivity Health
02.2021 - 03.2022
Paraprofessional Educator
Pine Ridge Prep Preschool
01.2019 - 08.2019
High School Diploma -
Pike High School
Housekeeping
Homewood inn suites
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