TYTIANA OKOEGUALE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Saltgrass Steakhouse
08.2023 - Current
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Provide excellent service, ensuring all members and guests feel appreciated, cared for, and leave with a delightful experience
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Be flexible to adapt and learn all style of services that are needed.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Effectively handle complaints and communicate them to manager or supervisor
Pharmacy Personal Assistant
Mayflower Pharmacy
05.2018 - 01.2023
- Assisted pharmacist by delivering prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Verified accuracy of all deliveries against order forms.
- Responsible for scheduling and organizing appointments within strict scheduling timelines
- Organized staff meal planning in accordance to individual requirements
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Responsible for stocking prescriptions in an organized manner
- Used discretion for running errands and providing assistance to staff to ensure a seamless functional workflow.
Server
Pappadeaux
06.2018 - 03.2020
- Welcomed guests with a warm and inviting energy, introducing their delightful dining experience.
- Presented the menu and specials for the day.
- Cultivated warm relationships with regular customers.
- Focused on guests needs and wants to offer personalized suggestions whilst promptly taking down their orders.
- Ensured beverages were maintained through the experience.
- Served food and beverages promptly with focused attention to every customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Made certain to cultivate a delightful experience that kept guests thrilled for their next dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Tailored Brands Inc.
06.2016 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, cared for concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paid close attention to special needs or wants.
Education
Cypress Falls High School
Prairie View A&M
12.2023
Skills
- Cash Handling
- Regulatory Compliance
- Point of Sale Operation
- Sales Techniques
- Relationship Management
- Hospitality Service Expertise
References
- Patrice, previous employer (Mayflower Pharmacy), 281-690-0661
- Brandon, previous employer (Saltgrass Steakhouse), +1 (281) 256-1061
Timeline
Server
Saltgrass Steakhouse
08.2023 - Current
Server
Pappadeaux
06.2018 - 03.2020
Pharmacy Personal Assistant
Mayflower Pharmacy
05.2018 - 01.2023
Customer Service Representative
Tailored Brands Inc.
06.2016 - 08.2018
Cypress Falls High School
Prairie View A&M
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