Tytiana Ransome
FORT WALTON BEACH,FL
Summary
As a professional with a strong record of success, I seek a position that will allow me to leverage my leadership and customer service skills.
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Product Chat Support
Turbo Tax
01.2023 - 05.2024
- Respond to calls, emails and chats to the office in a quick and polite manner
- Maintain cheerful outlook while aiding clients and colleagues
- Respond to customer questions regarding and process payments when needed
- Schedule new and existing patient appointments
- Organize and file sensitive documents using secured encrypted software
- Contact insurance providers as necessary to verify information
- Follow treatment plans and aid individuals with communication
- Helping customers use Intuit TurboTax Software over the phone, and through one-way video chat and screen sharing
- Researching, navigating, and finding answers for customers on tax preparation, referencing webpages and resources
- Analyzing and researching tax matters to decide a proper course of action for customers
- Documenting all issues, resolution and follow up actions
Shoe Sales Specialist
Steven Madden
10.2021 - 06.2023
- Responsible for providing exceptional service to clients, offering shoe trend advice, driving business through events
- Provide excellent customer service by aiding customers with their inquiries and purchases
- Conduct product demonstrations to highlight the features and benefits of various shoe products
- Utilize effective sales techniques to meet or exceed sales targets
- Maintain knowledge of current promotions, policies, and procedures
- Build lasting relationships with customers by following up on purchases
- Grow sales through appointment-based selling
- Maintain visual merchandising standards daily
- Utilize phone etiquette skills to manage client inquiries and provide excellent customer service.
- Stay up to date with the latest shoe trends and product knowledge
- Aid with inventory management, including stock replenishment and organization
- Offer shoe trend advice
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
Marketing Administrator
Wyndham Destinations
10.2016 - 08.2021
- Responsible for the company's branding and promotional material
- Liaison for the company's marketing communication and extraordinary events
- Entrusted to implement the company's marketing plan with the ability to gain and secure suppliers and sponsorship commitments
- Manage a high volume of customer support requests via email, phone, and chat using empathy to answer questions about troubleshooting problems
- Aid with customer complaints and questions about specific products or services
- Modify and escalate complaints across several communication channels, including live chat
- Personally update or coordinate the companies' messages
- Establish working relationships by finding media and advertising outlets, developing outreach strategies, and serving as the company liaison
- Execute all forms of online marketing daily, including SEO, Google Analytics, social media, and advertising outlets, developing outreach strategies and serving as the company's liaison
- Developed strategic product pricing based on market demand, target marketing, and direct competition
- Acquired, developed, and frequently serviced 100's of new accounts.
- Maximized event impact through meticulous planning, promotion, and execution of trade shows and conferences.
Education
High School Diploma -
Opelika High School
Opelika, AL05.2006
Associate of Science - Human Services
Ultimate Medical Academy
Clearwater, FL04-2026
Skills
- Proficient in information management programs and MS Office
- Outstanding communication and interpersonal abilities
- Strong diligence with excellent organizational skills
- Email, phone and video chat skills
- Proven experience as back-office assistant, office assistant and virtual assistant
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and critical thinking skills
- Live chat representative expert with100% customer satisfaction rate
- Quick typing
- Performance tracking
- Empathy display
- Up-selling techniques
Timeline
Product Chat Support
Turbo Tax
01.2023 - 05.2024
Shoe Sales Specialist
Steven Madden
10.2021 - 06.2023
Marketing Administrator
Wyndham Destinations
10.2016 - 08.2021
High School Diploma -
Opelika High School
Associate of Science - Human Services
Ultimate Medical Academy
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