Tytiana Shelton
Perris,CA
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at Marksman. Skilled in incident reporting and superior customer service, adept at risk assessment and conflict resolution. Improved safety protocols, leading to a safer environment for employees and visitors. Demonstrates physical fitness and detail orientation, ensuring high-quality security services.
Overview
3
3
years of professional experience
Work History
Security Officer
Marksman
03.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
Worldwide Flight Services
06.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Amazon
05.2021 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Downey Adult School
Downey, CA06.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
Timeline
Security Officer
Marksman
03.2023 - 02.2024
Customer Service Representative
Worldwide Flight Services
06.2022 - 02.2023
Delivery Driver
Amazon
05.2021 - 04.2022
High School Diploma -
Downey Adult School
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