Tytianna Collins
Zebulon,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Remote Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
PHARMACY HELP DESK
CONTINUUM GLOBAL SOLUTIONS
04.2023 - Current
- MANAGES 50 PLUS CALLS DAILY
- Answer calls and provide information about order status, store hours and pharmacy procedures
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Completed and filed documentation for insurance, store and liability purposes
- Answer customer phone calls to address questions and provide assistance with prescriptions
FEMA CORP/MAXIMUS
09.2022 - 03.2023
- IDENTIFIED ISSUES, ANALYZED INFORMATION AND PROVIDED SOLUTIONS TO PROBLEMS
- INBOUND CALLS
- CRITICAL THINKING
- COLLABORATOR
- SECURED INFO WHILE GAINING IT
- GREAT CUSTOMER SERVICE PER CUSTOMER
- MANAGED 100 PLUS CALLS DAILY
- DOCUMENTATION / INFO GATHERING FOR NOTES AFTER CALLS
FEMA GENERAL MANAGER
ALORICA
09.2021 - 09.2022
- MANAGED 150 PLUS CALLS DAILY
- RESEARCHED APPROPRIATE ACCOUNTS TO UNDERSTAND NEEDS
- PROBLEM SOLVING
- MULTIPLE SYSTEMS
- GREAT AND FRIENDLY CUSTOMER SERVICE
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2017
Skills
- Customer Communication and Empathy
- Computer Hardware Knowledge
- Customer Retention Strategies
- High-Volume Environments
- Understanding Customer Needs
- Scripted Calls
- Issue Identification
- Good Listening Skills
- Goals and Performance
- Call Volume and Quality
- Efficient Data Entry
- Product and Service Knowledge
Timeline
PHARMACY HELP DESK
CONTINUUM GLOBAL SOLUTIONS
04.2023 - Current
FEMA CORP/MAXIMUS
09.2022 - 03.2023
FEMA GENERAL MANAGER
ALORICA
09.2021 - 09.2022
High School Diploma -
Penn Foster Career School
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