Tytiara Brown
Orlando,FL
Summary
Community-oriented individual with a firm background in building and personnel security. Completed detailed reports, responded to situations requesting backup for team members. Capable professional with experience in de-escalation, challenging environments and positive community interactions. Proven strengths in identifying and resolving security concerns. Overall top performer, empowered to achieve high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department of Corrections
11.2021 - 10.2022
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
Customer Service Representative
Orange County Tax Collector
08.2018 - 08.2021
- Renew & replace customers drivers license
- Process out of state titles and registrations
- Issue parking permits
- Update voters registrations
- Be accurate and prompt in my work.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Tele Recruiter
OneBlood
04.2018 - 08.2018
- Call current blood donors and reschedule their appointments to donate blood
- Introduce customers and inform them about platelets
- Let customers know their blood type and the benefits of their blood
- Meet my monthly conversions and metrics
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Certificate - Certified Correctional Officer
Florida Corrections Academy
Orlando, FL04.2022
High School Diploma -
Orange Technical College
Orlando, FL03.2016
Skills
- Proven leader
- Skilled thinker
- Can Multitask
- Excellent Problem Solver
- Restraint Techniques
- Booking Procedures
- Trained in Defensive Tactics
- Strategic Planning and Organization
- First Aid and CPR Certified
- Incident Reporting
- Works well under pressure
- Over achiever
- Reliable
- Firearms training
- De-escalation Techniques
- Customer Service
- Verbal and Written Communication
OBJECTIVE
Eager and hardworking individual seeking a Detention Deputy position with the Lake County Sheriff's Department, where strong communication skills, critical thinking and crime prevention protocols will be put to use in providing better service to the community.
Certification
- Certified Correctional Officer 04/2022
Florida corrections academy
Timeline
Correctional Officer
Department of Corrections
11.2021 - 10.2022
Customer Service Representative
Orange County Tax Collector
08.2018 - 08.2021
Tele Recruiter
OneBlood
04.2018 - 08.2018
Certificate - Certified Correctional Officer
Florida Corrections Academy
High School Diploma -
Orange Technical College
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