Ty'Tierra Henderson
Minden,LA
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced loyalty and repeat business at Teleperformance through empathetic dispute resolution and effective complaint handling. Skilled in critical thinking and technical support, my proficiency in data management and customer service fosters exceptional client relationships and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
08.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry/Administrative Assistant
TTEC
07.2019 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Arca
Arcadia, La05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Email support
- Sales
- Technical Support
- Billing
- Call Documentation
Timeline
Customer Service Representative
Teleperformance
08.2020 - 10.2022
Data Entry/Administrative Assistant
TTEC
07.2019 - 08.2020
High School Diploma -
Arca
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Noluthando Palesa GxowaNoluthando Palesa Gxowa
Customer Service Executive at TeleperformanceCustomer Service Executive at Teleperformance
Shankorien DavisShankorien Davis
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Alexandros BaxevanoglouAlexandros Baxevanoglou
Operations Supervisor at TeleperformanceOperations Supervisor at Teleperformance
RODERICK HARRISRODERICK HARRIS
Forklift Operator at Shippers WarehouseForklift Operator at Shippers Warehouse