Ty'Veria Hewlett
Jacksonville
Overview
6
6
years of professional experience
Work History
Phone Advisor
Apple
Jackonvile
01.2024 - 07.2025
- Help customers with iPhone, iPad, Mac, and Apple ID issues.
- Walk users through troubleshooting steps.
- Assist with account setup, password resets, and device settings.
- Provide clear answers through phone or chat.
- Ensure customers feel confident using their Apple products.
Customer Support Specialist
Williams Sonoma
05.2021 - 10.2023
- Handled customer calls about orders, deliveries, returns, and products.
- Updated customer information and processed returns.
- Helped customers choose products by explaining features.
- Worked with teams to resolve shipping/order issues.
- Delivered friendly, patient service to maintain satisfaction.
Customer Service Representative
Yissicar Credit
Jacksonville
02.2019 - 12.2020
- Assisted customers in managing accounts and clarifying payment details.
- Addressed inquiries via calls, emails, and messages regarding billing and credit.
- Clearly explained company policies to ensure customer understanding.
- Resolved login issues and facilitated account updates efficiently.
Education
High School Diploma -
Home School
Jacksonville, FL01-2017
Skills
- Customer Service
- Phone & Chat Support
- Technical Support
- Account Management
- Problem-Solving
- Microsoft Office
- Apple Devices (iOS, macOS)
- CRM/Ticket Systems
- Conflict resolution
- Time management
- Team collaboration
- Active listening
Timeline
Phone Advisor
Apple
01.2024 - 07.2025
Customer Support Specialist
Williams Sonoma
05.2021 - 10.2023
Customer Service Representative
Yissicar Credit
02.2019 - 12.2020
High School Diploma -
Home School