Summary
Overview
Work History
Education
Skills
Timeline
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Shavonne Ransom

Oklahoma City

Summary

Detail-oriented and systematic data entry professional with a clear talent for reading and interpreting different source documents. Highly organized, efficient, and hardworking in capturing high volumes of data from physical and digital records. Experienced with text documents and numeric values. Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained in and offering top-notch abilities. Motivated to continue to learn and grow as a professional. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Reliable team members accustomed to taking on challenging tasks. Dedicated to business success Skilled team player with a strong background in different types of environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities. Knowledgeable, and skilled at identifying and correcting errors to achieve the maximum accuracy in computer records. Proficient with all types of software and able to learn new systems quickly to contribute to team success. Thrive in fast-paced, demanding settings with ambitious data entry targets. Diligent and thorough in bringing accuracy and precision in data entry. Gathers information from multiple sources, cleans up errors, and efficiently resolves issues to create clean files.

Overview

7
7
years of professional experience

Work History

Chat/email/phone casino advisor overnight

Support services group
08.2022 - 06.2023
  • Built and maintained relationships with clients to provide ongoing support.
  • Anticipated responses and prepared clear and articulate answers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Helped customers through chat and email had to do a certain amount of chats and emails at a time with betting, for Fanduel online game betting/casino, then they switched me over to the phone for a little assisting customers with their cable, internet, etc.

Data entry/ Analyst

ROI SOLUTIONS
04.2021 - 11.2021
  • Verified information carefully and assigned proper classifications to eliminate errors
  • Investigated unusable data to find missing information and implement source-based correction
  • Examined written sources to obtain and review data quality
  • Compared the digital data with source documents to identify and correct data entry
  • Tracked data entry operations and errors with daily logs and monthly reports
  • Verified the accuracy of financial data and associated transactions before inputting
  • Reviewed and corrected completed work to support database accuracy
  • Managed daily data entry tasks in a high-volume environment
  • Used database information to produce weekly reports
  • Tracked and reported on garbled, mislabeled, and incorrect information to help correct ongoing problems
  • Typed correspondence and reports from rough drafts, voice recordings, and dictation
  • Applied cryptographic procedures to decipher garbled messages and extrapolate the correct information.

Cashier/ Associate

Home Depot
04.2018 - 04.2020
  • Counted money in cash drawers and balanced drawer at beginning and end of shift
  • Adhered to cash handling policies and procedures
  • Processed cash register transactions, inputted product costs, and gave back change
  • Assisted customers with locating items, answered questions, and provided directions
  • Collected payment for customer purchases
  • Solved complaints by customers and issued credits for returned merchandise
  • Greeted customers and provided prompt and friendly service
  • Maintained merchandise displays, including end caps, floor displays, and aisles
  • Processed checks, debit and credit cards, refunds, product coupons, and gift certificates
  • Returned non-purchased products to shelves and performed general merchandising functions
  • Ordered, stocked, and rotated aisles and departments
  • Bagged and packaged customer orders and purchases
  • Answered questions regarding special and seasonal products.

Cashier

Auntie Anne's
03.2016 - 05.2017
  • Adhered to cash handling policies and procedures
  • Counted money in cash drawers and balanced drawer at beginning and end of shift
  • Processed cash register transactions, inputted product costs, and gave back change
  • Greeted customers and provided prompt and friendly service.

Education

Associate of Science - Nursing

OCCC
Oklahoma City, OK
01.2025

No Degree -

Butler Community College
El Dorado, KS
05.2020

High School Diploma -

Millwood high school
Oklahoma City, OK
05.2018

Skills

  • Customer Service
  • Client Support
  • Excel
  • Microsoft office
  • POS system operations
  • Remote communication and collaboration tools (eg, Slack, Zoom, Microsoft Teams etc)
  • Time management and self-discipline
  • Working with multiple programs/monitors
  • Virtual meeting facilitation
  • Technical troubleshooting
  • Proficiency with remote work software
  • Online research and information gathering
  • Remote training and e-learning delivery
  • Conflict resolution
  • Training and development
  • Merchandise restocking
  • Regulatory compliance
  • Customer service excellence
  • Process transactions
  • Employee training
  • Networking
  • Organization
  • Coordinate supplies
  • Database maintenance
  • Records retrieval
  • Quality control
  • Verify data
  • Log activities

Timeline

Chat/email/phone casino advisor overnight

Support services group
08.2022 - 06.2023

Data entry/ Analyst

ROI SOLUTIONS
04.2021 - 11.2021

Cashier/ Associate

Home Depot
04.2018 - 04.2020

Cashier

Auntie Anne's
03.2016 - 05.2017

Associate of Science - Nursing

OCCC

No Degree -

Butler Community College

High School Diploma -

Millwood high school
Shavonne Ransom