Tyvik Wallace
Eastman,GA
Summary
Hardworking job seeker with strong organizational skills eager to secure a position. Motivated individual with work ethic and can work independently. Strong organizational skills with experience in team collaboration to obtain goals.
Overview
4
4
years of professional experience
Work History
Collections Manager (Full Time)
Farmers Furniture
08.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
Front Desk Clerk (Part Time)
Heart Of Georgia Nursing And Rehabilitation Center
11.2019 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Science - Information Technology
Georgia Military College
Warner Robins, GA06.2022
Skills
- Time Management
- Social Perceptiveness
- Prioritizing and Planning
- Technical Troubleshooting
- Software Management
- Attention to Detail
- User Support
- Problem Solving
Timeline
Collections Manager (Full Time)
Farmers Furniture
08.2021 - Current
Front Desk Clerk (Part Time)
Heart Of Georgia Nursing And Rehabilitation Center
11.2019 - 04.2021
Associate of Science - Information Technology
Georgia Military College
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